Demi Hang
Worcester,MA
Summary
Dynamic leader with skills in cashier training and conflict resolution, through working at Dunkin' Donuts and through impactful roles in youth and community programs. Excelled in fostering team collaboration and enhancing efficiency, achieving significant improvements in team performance and customer satisfaction. Skilled in merchandise stocking and youth mentorship, demonstrating a strong commitment to community and team development.
Overview
2025
2025
years of professional experience
Work History
Cashier Team Lead
Dunkin' Donuts
Worcester, Massachusetts
05.2021 - Current
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Built and maintained productive relationships with employees.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Intern
Black and Asian Solidarity Program
Worcester, Massachusetts
06.2021 - 08.2021
- Collaborated with Black and Asian American peers to foster unity
- Held open conversations about personal experiences of cultural struggles and solidarity.
- Provided food pantries for those in the community.
- Held open discussions that addressed internalized racism, anti-Blackness in Asian communities, and anti-Asian xenophobia in Black communities.
Intern
Summer Cubs Youth Program
Worcester, Massachusetts
- Supervised and engaged with elementary school students in educational activities.
- Provided a safe and supportive environment for elementary school students.
- Mentored students by problem-solving any conflicts.
- Collaborated with teachers to ensure that the students were supported and encouraged in their development.
Education
Managerial Economics
University of Massachusetts, Amherst
Amherst, MA05-2027
Skills
- Cashier training
- Conflict resolution
- Merchandise stocking
- Problem solving
- Classroom and Behavior Management
- Youth Mentorship and Development
- Active Listening and Empathy
- Team Collaboration
Timeline
Intern
Black and Asian Solidarity Program
06.2021 - 08.2021
Cashier Team Lead
Dunkin' Donuts
05.2021 - Current
Intern
Summer Cubs Youth Program
Managerial Economics
University of Massachusetts, Amherst