Demi Lancaster
Eugene,United States
Summary
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records, and builds trust with attention to detail and excellent multitasking abilities. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Horizon Realty Advisors
10.2020 - Current
- Promoted exceptional customer service through greeting clients and addressing concerns.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Conducted background checks on applicants.
- Resolved resident disputes efficiently using conflict resolution skills.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Caregiver
Addus In-home Care Group
03.2018 - 07.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Barista
Dutch Bros
06.2016 - 11.2018
- Operated cash register, collected payments, and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Resolved customer disputes with tact and professionalism.
Education
High School Diploma -
Ontario High School
Ontario, OR06.2009
Skills
- Background checks
- Money Management
- Customer Service
- POS system operation
- Speedy and efficient
- Team Leadership
- Multitasking
- Active listener
- Building rapport
- Fair housing regulations
Timeline
Leasing Consultant
Horizon Realty Advisors
10.2020 - Current
Caregiver
Addus In-home Care Group
03.2018 - 07.2020
Barista
Dutch Bros
06.2016 - 11.2018
High School Diploma -
Ontario High School
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