Demian Toledo
Tucson,AZ
Summary
Dynamic sales professional with proven expertise in customer service and sales honed at HE Domex and Global Parts Solutions. Excelled in building lasting client relationships and surpassing sales targets through strategic planning and effective problem-solving. Demonstrated ability in teamwork and collaboration, achieving significant revenue growth and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Sales Associate
HE Domex
Hibbing, MN
10.2013 - 06.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about lead time, warranty and shipping
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Helped customers complete purchases and locate items
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Boosted average transaction value through effective cross-selling of related products or services.
- Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Sales Manager
Global Parts Solutions
Tucson, AZ
11.2007 - 10.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to expain sales opportunities.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
Education
No Degree - General
Pima Community College
TucsonHigh School Diploma -
Nogales High School
Nogales, AZ05.2000
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Sales expertise
- Upselling
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
HE Domex
10.2013 - 06.2024
Sales Manager
Global Parts Solutions
11.2007 - 10.2013
No Degree - General
Pima Community College
High School Diploma -
Nogales High School