Demika Owens
Baltimore,Md
Summary
Accomplished administrative professional with a proven track record in health care, adept in records management and emergency response. Skilled in leveraging analytical thinking and coordination to enhance operational efficiency. Demonstrates exceptional time management and cultural awareness, contributing to a streamlined patient care process.
Overview
15
15
years of professional experience
Work History
Patient Service Associate
Sinai Hospital
08.2019 - 12.2022
- Performing clerical tasks such as taking phone calls, greeting visitors, filing paperwork, and sorting discharge paperwork
- Scheduling follow up appointments for patients
- Providing clerical support to nursing staff, physicians, and other members of the health care team in the Emergency Department
- Paging emergency responses overhead and via LifeLink
- Maintaining the up-keep of all clinical workstations
- Assisting with onboarding for new hires.
Telephone Operator
Sinai Hospital
06.2017 - 08.2019
- Reported telephone and equipment malfunctions to management for resolution
- Stayed on top of alarm panels, telephones, two-way radios and other communication equipment
- Helped callers reach desired personnel and offices with prompt transfers
- Helped callers with limited English proficiency obtain necessary interpretation services
- Coordinated emergency response by dispatching appropriate personnel
- Helped individuals with hearing difficulties use assistive services to complete calls
- Accurately operating a multi-function, computer based smart console
- Handled high volume of calls with multi-line system, transferring callers, taking messages and remotely handling diverse problems.
Administrative Associate
Sinai Hospital
06.2016 - 06.2017
- Provided support to the indirect care of patients through clerical activities for the patient care unit
- Coordinated communication between patients, family members and medical staff
- Supported efficient admissions and discharge processes by preparing related paperwork
- Communicated with patients about treatment plans, explaining procedures to them, answering any questions they may have, and provided emotional support.
Environmental Service Aide
Sinai Hospital
06.2015 - 06.2016
- Kept rooms fresh and patient-ready with regular trash removal, surface wipe-downs and supply replenishment
- Maintained organized storage, restocked supplies and safely handled hazardous chemicals
- Used designated cleaning agents to maintain necessary levels of disinfection
- Created and maintained clean, attractive and sanitary environment throughout facility
- Wore PPE correctly and followed procedures for reuse and sanitation
- Met demand for room turnover, working quickly to freshen and replenish patient rooms, public spaces and offices.
Dietary Hostess/ Call Center
Sinai Hospital
10.2009 - 06.2015
- Handled taking patient meal orders over the phone and in person
- Assisted with serving or delivering meals to support high-volume meal periods
- Prepared food according to dietary guidelines, noting food sensitivities and allergens
- Washed and sanitized dished, flatware and glasses
- Followed proper food storage procedures to minimize waste and spoilage
- Handled high volume of calls with multi-line system
- Accurately operated a multi-function, computer based smart console.
Student Technical Assistant
Maryland Department of the Environment
06.2008 - 08.2008
- Provided assistants to the secretaries through data entry, filing, sorting and distributing mail, answering phones enquiries, typing official letters.
Education
Career Academy (High School)
Baltimore, Maryland06.2008
Skills
- Family assistance
- Scheduling
- Task prioritization
- Time management
- Analytical thinking
- Microsoft Word
- Coordination
- Information assistance
- Call transferring
- Emergency response
- Call follow-up
- Switchboard management
- Customer support
- Emergency calling
- Database research
- Records management
- New hire training
- Medical terminology knowledge
Timeline
Patient Service Associate
Sinai Hospital
08.2019 - 12.2022
Telephone Operator
Sinai Hospital
06.2017 - 08.2019
Administrative Associate
Sinai Hospital
06.2016 - 06.2017
Environmental Service Aide
Sinai Hospital
06.2015 - 06.2016
Dietary Hostess/ Call Center
Sinai Hospital
10.2009 - 06.2015
Student Technical Assistant
Maryland Department of the Environment
06.2008 - 08.2008
Career Academy (High School)