Demond L. Jackson Jr
Kalamazoo,MI
Summary
Results driven worker passionate about positively impacting the lives of those in need. Seeks to leverage top-notch managerial and organizational skills to boost efficiency in both the public and private sectors. Detail oriented and meticulous with consumer interactions.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Front Desk Agent-Assistant
HILTON GARDEN INN
Kalamazoo, MI
06.2022 - Current
- Serves as face to aide all who require additional assistance through overseeing the front desk and housekeeping staff by providing extraordinary customer service
- Responds to written and electronic inquiries regarding property management, business meeting space, and close of sales
- Diligence in seeking continuous improvement of performance
Social Media Intern
WMU Study Abroad
02.2020 - 03.2020
- Assisted team with various marketing projects that would engage new leads and potential students.
- Responded to comments, posts and questions from various channels.
- Utilized best practices for SEO optimization to boost social media program's visibility.
- Created and distributed blog posts and press releases on social media and traditional news outlets.
Lead Sales Associate
FOOT LOCKER, INC
Portage, MI
07.2018 - 11.2020
- Build rapport and use active listening skills to determine consultative sales strategies and cross-sell opportunities
- Mentor, encourage, and coach others to foster a supportive work environment
- Excel in a fast-paced and competitive environment
Float Teller
ARBOR FINANCIAL CREDIT UNION
KALAMAZOO, MI
05.2017 - 05.2018
- Assisted with customer service requests, teller transactions, member service issues, safe deposit box support
- Follow all credit union policies, procedures, and requirements in addition to all applicable state and federal laws and regulations
- Promote and maintain a confidential environment to protect member and credit union information, open, maintain, update, and close member accounts when appropriate
Education
Bachelor of Arts - Criminal Justice & Political Science
Western Michigan University
Kalamazoo, MI 09.2015 - 05.2021
Bachelor of Arts - Critical Issues in Criminal Justice
Hogeschool Urecht
Utrecht, Netherlands 02.2022 - 03.2022
Skills
Social perceptiveness
Timeline
Front Desk Agent-Assistant
HILTON GARDEN INN
06.2022 - Current
Bachelor of Arts - Critical Issues in Criminal Justice
Hogeschool Urecht
02.2022 - 03.2022
Social Media Intern
WMU Study Abroad
02.2020 - 03.2020
Lead Sales Associate
FOOT LOCKER, INC
07.2018 - 11.2020
Float Teller
ARBOR FINANCIAL CREDIT UNION
05.2017 - 05.2018
Bachelor of Arts - Criminal Justice & Political Science
Western Michigan University
09.2015 - 05.2021
Similar Profiles
Abdullah AljubairiAbdullah Aljubairi
Cluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn FinanciCluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn Financi
Todd ClarkeTodd Clarke
Senior Guest Relations Manager at Double by Hilton Esplanade / Hilton Garden InnSenior Guest Relations Manager at Double by Hilton Esplanade / Hilton Garden Inn
Ionia HoustonIonia Houston
Front Desk Agent/Front Desk Night Auditor at Hilton Garden Inn/Home2Suites by HiltonFront Desk Agent/Front Desk Night Auditor at Hilton Garden Inn/Home2Suites by Hilton