Demond L. Jackson Jr
Kalamazoo,MI
Summary
Results driven worker passionate about positively impacting the lives of those in need. Seeks to leverage top-notch managerial and organizational skills to boost efficiency in both the public and private sectors. Detail oriented and meticulous with consumer interactions.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Front Desk Agent-Assistant
HILTON GARDEN INN
Kalamazoo, MI
06.2022 - Current
- Serves as face to aide all who require additional assistance through overseeing the front desk and housekeeping staff by providing extraordinary customer service
- Responds to written and electronic inquiries regarding property management, business meeting space, and close of sales
- Diligence in seeking continuous improvement of performance
Social Media Intern
WMU Study Abroad
02.2020 - 03.2020
- Assisted team with various marketing projects that would engage new leads and potential students.
- Responded to comments, posts and questions from various channels.
- Utilized best practices for SEO optimization to boost social media program's visibility.
- Created and distributed blog posts and press releases on social media and traditional news outlets.
Lead Sales Associate
FOOT LOCKER, INC
Portage, MI
07.2018 - 11.2020
- Build rapport and use active listening skills to determine consultative sales strategies and cross-sell opportunities
- Mentor, encourage, and coach others to foster a supportive work environment
- Excel in a fast-paced and competitive environment
Float Teller
ARBOR FINANCIAL CREDIT UNION
KALAMAZOO, MI
05.2017 - 05.2018
- Assisted with customer service requests, teller transactions, member service issues, safe deposit box support
- Follow all credit union policies, procedures, and requirements in addition to all applicable state and federal laws and regulations
- Promote and maintain a confidential environment to protect member and credit union information, open, maintain, update, and close member accounts when appropriate
Education
Bachelor of Arts - Criminal Justice & Political Science
Western Michigan University
Kalamazoo, MI 09.2015 - 05.2021
Bachelor of Arts - Critical Issues in Criminal Justice
Hogeschool Urecht
Utrecht, Netherlands 02.2022 - 03.2022
Skills
Social perceptiveness
Administrative support
Proficient in Microsoft offices
Creative problem solving
Corporate branding
Timeline
Front Desk Agent-Assistant
HILTON GARDEN INN
06.2022 - Current
Bachelor of Arts - Critical Issues in Criminal Justice
Hogeschool Urecht
02.2022 - 03.2022
Social Media Intern
WMU Study Abroad
02.2020 - 03.2020
Lead Sales Associate
FOOT LOCKER, INC
07.2018 - 11.2020
Float Teller
ARBOR FINANCIAL CREDIT UNION
05.2017 - 05.2018
Bachelor of Arts - Criminal Justice & Political Science
Western Michigan University
09.2015 - 05.2021