Nijalaya King
Houston
Summary
Dedicated and detail-oriented Customer Service Representative with extensive experience in retail and warehouse operations. Proven ability to enhance customer satisfaction and streamline processes. Strong skills in technical support and cash handling, with a commitment to fostering a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
Humble
08.2024 - Current
- Provide excellent customer service, addressing inquiries and resolving issues promptly.
Cashier
Walmart
Humble
03.2024 - 09.2024
- Managed cash transactions and assisted customers in a high-paced retail environment.
Warehouse Worker
Amazon Warehouse
Houston
02.2023 - 05.2024
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging.
- Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels.
- Collaborated with team members to optimize workflow efficiency and meet daily production goals.
- Assisted in the training of new employees on proper procedures for handling materials and operating equipment.
Call Center Representative
TTEC
Houston
03.2021 - 08.2022
- Answered customer calls, provided assistance, and resolved inquiries effectively.
Education
High School Diploma -
CFCA
Skills
- Live Chat Support
- Customer Service
- Food Service Operations
- Cash management
- Inventory tracking
- Order fulfillment
- Data entry
- Workflow optimization
- Product knowledge
- Time management
- Team collaboration
Certification
- Alcohol Beverage License
- Associates Degree in field of study for marketing in communication
References
References available upon request.
Timeline
Customer Service Representative
Circle K
08.2024 - Current
Cashier
Walmart
03.2024 - 09.2024
Warehouse Worker
Amazon Warehouse
02.2023 - 05.2024
Call Center Representative
TTEC
03.2021 - 08.2022
High School Diploma -
CFCA
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