Dena Douglas
Montgomery,TX
Summary
Diligent Sales Associate with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
18
18
years of professional experience
Work History
Sales Associate
Bath And Body Works, Limited Brands
Conroe, Texas
05.2016 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Secretary
Texas No Kill- Non-Profit
Willis, Texas
04.2007 - 06.2014
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Drafted agendas, recorded minutes and created documents for meetings.
- Completed accurate daily report documents, memos and invoices.
Receptionist
Douglas Car Care
Conroe, Texas
02.2007 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Education
High School Diploma -
Conroe High School
Conroe, TX05.1999
Skills
- Inventory Control Procedures
- Sales Trends
- Product Recommendations
- Verbal and Written Communication
- Upselling Techniques
- Cash Handling
- Preparing Memos
- Making Appointments
- Customer Complaint Resolution
Timeline
Sales Associate
Bath And Body Works, Limited Brands
05.2016 - 11.2019
Secretary
Texas No Kill- Non-Profit
04.2007 - 06.2014
Receptionist
Douglas Car Care
02.2007 - 12.2013
High School Diploma -
Conroe High School
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