Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Dena Hill

Lily,PA

Summary

Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Rite Aid
Portage, PA
06.2023 - Current
  • Maintained accurate records of daily transactions and deposits.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Reinforced rules to promote superior employee performance.
  • Checked orders for quality and completeness.
  • Conducted weekly inventory of supplies, equipment, and food items.

Clerk/Pharmacy Technician

Mainline Pharmacy
Ebensburg, PA
07.2015 - 04.2023
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Monitored office supplies inventory and placed orders when necessary.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Organized and maintained filing systems for confidential documents.
  • Answered telephones, directed calls, and took messages.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.

Education

Assoicate -

Altoona School of Commerce
Altoona
05-1999

High School Diploma -

Penn Cambria
Cresson, PA
06-1993

Skills

  • Cash handling expertise
  • Conflict resolution techniques
  • Operations management
  • Inventory management
  • Workplace safety
  • Customer-oriented
  • Employee training
  • Cash handling

Timeline

Shift Supervisor

Rite Aid
06.2023 - Current

Clerk/Pharmacy Technician

Mainline Pharmacy
07.2015 - 04.2023

Assoicate -

Altoona School of Commerce

High School Diploma -

Penn Cambria

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Dena Hill