Dena Moran
Glen Burnie,MD
Summary
Proven track record in enhancing customer engagement and sales at Comcast, leveraging strong problem-solving skills and teamwork. Excelled in competitive environments by surpassing sales targets and increasing market share. Skilled in customer service and adept at fostering interdepartmental collaboration for improved productivity.
Overview
13
13
years of professional experience
Work History
Sales Associate
Wood Floors Plus
06.2016 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Direct Sales Marketer
Comcast
04.2014 - 04.2015
- Maintained up-to-date knowledge about competitor offerings, enabling the development of competitive pricing strategies that attracted more customers.
- Exceeded sales targets consistently through diligent prospecting and persuasive selling skills.
- Secured referrals from satisfied clients which led to an increase in new business opportunities.
- Increased market share through targeted outreach to potential clients.
Warranty Clerk/Order Picker Operator
Sleepy's Mattress
01.2012 - 03.2014
- Conducted thorough investigations into denied claims, identifying errors and resubmitting as necessary.
- Facilitated cross-departmental meetings to improve collaboration, streamline workflows, and boost overall productivity within the organization''s warranty department.
- Improved communication between departments by regularly updating team members on warranty claim statuses.
- Provided exceptional customer service by promptly addressing inquiries relating to warranties or service contracts.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC06.1998
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Wood Floors Plus
06.2016 - 07.2024
Direct Sales Marketer
Comcast
04.2014 - 04.2015
Warranty Clerk/Order Picker Operator
Sleepy's Mattress
01.2012 - 03.2014
High School Diploma -
Socastee High School
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