Dena Pickle
Coats,NC
Summary
Dynamic professional with a proven track record as a store owner, in various retail environments as well as Amazon, excelling in inventory management and customer engagement. Skilled in optimizing operational processes and enhancing safety protocols, I foster strong client relationships and drive efficiency. Adept at product merchandising and committed to delivering exceptional customer service, I consistently surpass performance targets.
Overview
10
10
years of professional experience
Work History
Associate
Amazon Warehouse
Garner, NC
08.2022 - 03.2024
- Managed operation of material handling equipment to optimize goods movement within warehouse.
- Established and enforced safety protocols to ensure compliance with regulatory standards.
- Oversaw inventory management processes to ensure optimal stock levels and timely replenishment.
- Facilitated training sessions for new associates on operational procedures and best practices to enhance efficiency and safety.
- Optimized order fulfillment processes to enhance accuracy and minimize shipment turnaround time.
- Executed regular quality inspections on incoming and outgoing merchandise to ensure adherence to product standards.
- Facilitated development of workflow enhancements to optimize warehouse team productivity.
Sales Associate
Home Depot
Garner, NC
08.2020 - 05.2022
- Facilitated customer product selection to enhance overall shopping experience.
- Oversaw inventory management to ensure optimal stock availability and organization.
- Facilitated training sessions for new staff on effective sales techniques and customer service standards.
- Executed visual merchandising strategies to enhance product presentation.
- Addressed customer inquiries and complaints with efficiency to enhance satisfaction ratings.
- Executed comprehensive store audits to ensure adherence to safety standards.
- Designed and implemented promotional displays to enhance customer engagement and drive foot traffic.
- Optimized rack and shelf organization to enhance store aesthetics and attract customer interest.
- Cultivated strong customer relationships to drive repeat business.
- Exhibited composure and effectively resolved issues in high-pressure environments.
- Managed stock rotation and shelf replenishment to ensure product availability and enhance store presentation.
- Surpassed monthly sales targets through strategic implementation of effective sales techniques.
Owner
Rusted Shovel Garden & Gifts
Angier, NC
05.2014 - 05.2020
- Formulated and executed innovative inventory management strategies to enhance stock optimization.
- Established and nurtured partnerships with local suppliers to improve product diversity and quality.
- Optimized operational processes to enhance customer service efficiency.
- Facilitated training sessions on best practices for customer engagement and sales techniques.
- Crafted visually striking store displays to enhance customer attraction and showcase seasonal products.
- Oversaw daily business operations to ensure efficiency and productivity.
- Cultivated and sustained robust client relationships to drive repeat business and referrals.
Education
High School Diploma -
McDonaugh
Pomfret, MDSkills
Customer service
Time management
Attention to detail
Computer skills
Customer interaction
Workplace safety
Customer engagement
Product merchandising
Timeline
Associate
Amazon Warehouse
08.2022 - 03.2024
Sales Associate
Home Depot
08.2020 - 05.2022
Owner
Rusted Shovel Garden & Gifts
05.2014 - 05.2020
High School Diploma -
McDonaugh