Denae West
West Des Moines,IA
Summary
I am a very dedicated and fast learner eager to obtain employment within a strong company that maximizes my potential, expands my knowledge, and brings success to the company. Benefits Specialist would be the perfect fit for me. I am customer service focused with a roll up your sleeves work ethic.
Overview
19
19
years of professional experience
Work History
Cashier
Trader Joes
WDSM, IA
10.2025 - Current
- Provide excellent customer service while assisting customers with their purchases
- Sort, stock and organize product that comes into the store
Commissions Coordinator
Simplicity of Des Moines
WDSM, IA
12.2019 - 02.2026
- Process commission statements weekly, monthly, quarterly and yearly
Payroll Specialist
Tax Doctor
Des Moines, IA
01.2019 - 06.2019
- Process payrolls for 60 different clients ranging from 1 to 80 employees, including child support, tax levies and garnishments
- Process weekly, bi-weekly, monthly and semi-monthly reports
- Collect any missing information from employees
- Update employee files with any changes
- Reconcile invoices
- Quarterly Reports
Payroll Specialist
Alewelt Inc
Alden, IA
05.2018 - 12.2018
- Tracked employee time punches for 450 employees. Made any corrections necessary.
- Entered all vacation, sick and holiday time
- Processed all payroll for all employees in QuickBooks
- Sent paychecks by Fed Ex weekly
Payroll Specialist/HR
Focus Onesource
West Des Moines, IA
11.2015 - 12.2017
- Process payrolls for 25 different clients ranging from 1 to 75 employees, including child support, tax levies and garnishments
- Process all benefit deductions for all employees
- Reconcile invoices
- Process weekly, bi-weekly, monthly and semi-monthly reports
- Process and input new hire information
- Assist clients with payroll process
- Collect any missing information from employees
- Update employee files with any changes
- Create and send out client Christmas and birthday cards
- Coordinate all office birthdays and holidays
Inside Account Executive
YRC Freight
Urbandale, IA
04.2012 - 11.2015
- Call outbound to customers to gain their freight business
- Provide customer service to current and potential customers
Administrative Assistant
Iowa Home Care
West Des Moines, IA
11.2011 - 02.2012
- Answer incoming calls
- Place supply orders
- Create sign in sheets, certificates & set up rooms for meetings
- Schedule maintenance for building & company vehicles
- Monthly calendars, newsletters, schedule company events
- Spreadsheets & charts in Microsoft, Excel & Power Point
Commercial Rating Analyst
Guide One Insurance
West Des Moines, IA
06.2007 - 08.2011
- Process Commercial Package & Work Comp Policies in a timely manner
- Provide assistance to underwriters in obtaining policy information
- Research information needed to process policies
- Work closely with team members to ensure all policies are completed by their deadline
- Qualifications
- Experience and proficiency in Microsoft Word, Excel and Outlook
- Superior phone, fax and computer skills
- Work well with coworkers, and in small working conditions, able to adapt well to any situation
- Completes projects with time and budget constraints
- Outstanding history in a call center and customer service background
Education
High School Diploma -
North High School
Des Moines, IA05-1994
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Trader Joes
10.2025 - Current
Commissions Coordinator
Simplicity of Des Moines
12.2019 - 02.2026
Payroll Specialist
Tax Doctor
01.2019 - 06.2019
Payroll Specialist
Alewelt Inc
05.2018 - 12.2018
Payroll Specialist/HR
Focus Onesource
11.2015 - 12.2017
Inside Account Executive
YRC Freight
04.2012 - 11.2015
Administrative Assistant
Iowa Home Care
11.2011 - 02.2012
Commercial Rating Analyst
Guide One Insurance
06.2007 - 08.2011
High School Diploma -
North High School