Dena Jones

• Prepared rental agreements and documentation for accurate, up-to date property management records.
• Tour and Lease to prospective residents
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Collected monthly rent payments and other fees, always properly recording, and processing money.

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Wrote contracts to outline sales and purchases of properties.

• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• A/R A/P
• Answer phones and dispatch

Resolved conflicts between tenants regarding noise, encroachments, and parking.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.