Deneejia Jackson
RIVERVIEW,Florida
Summary
I am a knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Dollar General
Riverview, FL
06.2023 - Current
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
- Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.
- Coordinated special events within the store to attract new customers and generate buzz around promotions or seasonal offerings.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Trained team members in successful strategies to meet operational and sales targets.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Shift Lead Manager
CVS Pharmacy
Gainsville, FL
02.2022 - 06.2023
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
Team Trainer
Chewys Warehouse
Ocala, FL
08.2021 - 02.2022
- Enhanced team productivity by implementing effective training programs and monitoring progress.
- Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
Customer Service Representative
Kforce
Work From Home
03.2020 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Answered constant flow of customer calls with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shift Lead Manager
Chick-fil-A
Tampa, FL
08.2018 - 03.2020
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Developed effective improvement plans in alignment with goals and specifications.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
High School Diploma -
Jefferson High School
Tampa, FL05.2020
Skills
- Promotional Strategies
- Customer Service
- Effective Communication
- Time Management
- Empathy
- Problem Solver
Certification
licensed Phlebotomist.
Affiliations
- Reading
- Writing
- Meditation
- Learning New Languages
Languages
Spanish
Native or Bilingual
Timeline
Key Holder Supervisor
Dollar General
06.2023 - Current
Shift Lead Manager
CVS Pharmacy
02.2022 - 06.2023
Team Trainer
Chewys Warehouse
08.2021 - 02.2022
Customer Service Representative
Kforce
03.2020 - 08.2021
Shift Lead Manager
Chick-fil-A
08.2018 - 03.2020
High School Diploma -
Jefferson High School