Deneen Smothers
Fremont,CA
Summary
Newly-graduated from the Speech Language program, i am eager to take on new challenges. I have strong work ethic, flexible to changes throughout the day and exceptional interpersonal skills. Adept at working with children with special needs such as autism, as well as students in the general education population with articulation or language disorder to achieve their IEP goals under the supervision of an Speech Language Pathologist.
Overview
8
8
years of professional experience
Work History
Customer Service/Receptionist
Professional Staffing Resources
Pleasanton, CA
05.2007 - 10.2009
- Received and directed incoming calls regarding vacancies and transferred to leasing agents
- Distributed incoming packages and mail to residents
- Staged apartments to ensure that they were "show ready"
- Created work orders for apartment repair requests
- Conducted tours and walk-throughs for prospective residents
Warranty Service Coordinator
Richmond American Homes
Pleasanton, CA
06.2004 - 06.2006
- Liaised between client and technician to keep parties fully informed.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Monitored email and phone communication to provide prompt responses and solutions.
- Obtained purchase order information to invoice work orders.
- Toggled between multiple systems and databases to look up information and update records.
- Processed work orders from open to close to in a 14-day period
- Processed check requests and invoices for payment
- Process and assessed back charges to proper subcontractor
- Ran reports on closed homeowner warranty claims
- Ordered office supplies and business cards for field representatives
Receptionist
Office Team
Fremont, CA
03.2002 - 06.2004
- Coordinated pick-up and delivery of express mail services.
- Greeted customers, answered general questions and directed to appropriate locations.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Collated, bound and stored computer-generated reports.
Education
Associate of Science - Speech Language Pathology Assistant
San Joaquin Delta College
Stockton, CA05-2024
Medical Billing & Coding
Institute of Business & Technology
Santa Clara, CA06.2010
Skills
- MS Office
- Data Entry
- Customer Service
- Verbal and Written Communication
Timeline
Customer Service/Receptionist
Professional Staffing Resources
05.2007 - 10.2009
Warranty Service Coordinator
Richmond American Homes
06.2004 - 06.2006
Receptionist
Office Team
03.2002 - 06.2004
Associate of Science - Speech Language Pathology Assistant
San Joaquin Delta College
Medical Billing & Coding
Institute of Business & Technology