Eryn Potter
DeKalb,IL
Summary
Detailed Client Service Associate, known for having great organizational skills. Gifted at working with all types of customers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. Looking for a new role where hard work and dedication will be highly valued.
Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service/Receptionist
NIU Convocation Center
DeKalb, USA
08.2017 - Current
- Scanning tickets for patrons waiting to get into an event
- Help seat or navigate the building/Stadium to get them where they are going
- Check bags to be sure no one is bringing prohibited items
- Use multi-line phone to take calls and transfer when needed
Administrative Assistant
Kishwaukee Special Recreation Association
DeKalb, USA
09.2023 - 08.2024
- Make calls
- Schedule participants for events
- Add events to the system
- File and office supply upkeep
- Keep office clean & Office pet fed
- Take minutes for the board meetings
- Help set up for big events
Administrative Assistant
Our Family Pet Sitting, LLC
West Chicago, USA
07.2021 - 12.2022
- Draft correspondences and other formal documents
- Plan and schedule appointments and events
- Greet and assist onsite guests
- Answer inbound telephone calls
- Develop and implement organized filing systems
- Perform all other office tasks
- Strong attention to detail
- Strong organizational skills
Education
Diploma - Freelance Writing
Penn Foster Career Collage
Scranton, PA01.2012
Skills
- Reception management
- Appointment coordination
- Scheduling appointments
- Member support
- Proofreading
- Meeting coordination
- Confidentiality
- File management
- Billing and invoicing
- Organization
- Calendar management
- Customer service excellence
- Product and service sales
- Problem-solving
- Order processing
- Attention to detail
- Task prioritization
- Emotional intelligence
- Professional telephone demeanor
- De-escalation techniques
- Multi-line phone talent
- Adaptability and flexibility
- Transaction processing
- Record keeping
- Inbound call answering
- Administrative and office support
- Computer skills
- POS systems and ordering platforms
- Customer data confidentiality
- MS office
- Following scripts
- Information gathering
- Time management abilities
- Self motivation
- Professional demeanor
- Work prioritization
- Organization and recordkeeping
- American Sign Language fluency
- Professional phone voice
- Problem-solving aptitude
Certification
Driver's License, P36021391803, 07/01/21, 07/01/25
Languages
American Sign Language, Intermediate
Personal Information
- Willing To Relocate: Colorado
- Authorized To Work: US for any employer
Accomplishments
- Participated in yearly writing challange in November. Challenge was to write 50,000 words in 30 days. Completed this challenge 8 years in a row.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Timeline
Administrative Assistant
Kishwaukee Special Recreation Association
09.2023 - 08.2024
Administrative Assistant
Our Family Pet Sitting, LLC
07.2021 - 12.2022
Customer Service/Receptionist
NIU Convocation Center
08.2017 - Current
Diploma - Freelance Writing
Penn Foster Career Collage
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