Kiebron Mulgeta
Allen,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service/Receptionist
Fantastic Sams
06.2023 - 01.2024
- Prepared detailed reports on customer service activities for management review.
- Answered incoming customer inquiries via phone, email, and chat.
- Updated customer contact information in database accurately and regularly.
- Managed high volume of inbound calls while maintaining courteous demeanor at all times.
Support Service Worker
Sidu Trucking LLC
03.2022 - 01.2023
- Transported clients to appointments, activities and community outings.
- Kept constantly refreshed knowledge of routine and emergency medical procedures.
- Treated clients with kindness, dignity and respect at all times.
- Observed regulations to protect client safety and promote wellness.
- Wrote reports detailing support and service provided throughout each shift.
Cashier
Whataburger
02.2021 - 03.2022
- Balanced cash drawer at beginning and end of each shift.
- Offered customers information about upcoming promotions and available items.
- Informed customers of promotions and special offers to increase sales.
- Addressed customer questions and complaints with professionalism.
Education
Associate of Applied Science - Computer Science
Collin County Community College District
Plano, TX05.2028
High School Diploma -
Allen High School
Allen, TX05.2023
Skills
- Scheduling appointments
- Reception Management
- Active listening
- Professionalism
- Effective Communication
- Member Support
- Conflict Resolution
- customer retention
- adaptability
Languages
English
Native or Bilingual
tigrinia
Native or Bilingual
Timeline
Customer Service/Receptionist
Fantastic Sams
06.2023 - 01.2024
Support Service Worker
Sidu Trucking LLC
03.2022 - 01.2023
Cashier
Whataburger
02.2021 - 03.2022
Associate of Applied Science - Computer Science
Collin County Community College District
High School Diploma -
Allen High School
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