Nicole Thompson
Southern Utah Adventure Center
Hurricane,UT
19
years of professional experience
Compassionate support staff with a strong background in enhancing client independence. Skilled in effective communication and problem resolution, committed to fostering relationships and delivering exceptional service.
Work History
Customer Service/Receptionist
2 Years 1 Month- Greeted and assisted visitors, ensuring a welcoming environment at front desk.
- Managed incoming calls, addressing inquiries and directing to appropriate departments.
- Coordinated scheduling for activities and events, optimizing customer experience.
- Maintained accurate records of customer interactions and transactions in database system
- Scheduling for all employees
- Responding to emails, handling all customer related needs
- Bill pay, ordering parts and tracking inventory
Direct Support Staff
16 Years 6 Months- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Assisted clients in achieving personal goals through care plans and ongoing assessments.
- Monitored client progress, documenting changes and reporting concerns to appropriate personal.
- Providing transportation for clients when needed
- Assisting with clients Hygiene, feeding and daily medication needs
- Giving care, compassion and stability to clients
Education
High School Diploma
Skills
Scheduling appointments
Reception management
Appointment coordination
Typing speed
Basic accounting
Billing and invoicing
File management
Calendar management
Customer service
Problem-solving
Problem-solving skills
Problem resolution
Relationship building
Timeline
Customer Service/Receptionist
Southern Utah Adventure Center
08.2021 - 09.2023Read More
Direct Support Staff
Danville Services
11.2004 - 05.2021Read More
Dixie Tech
High School Diploma
Read More