Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Deneizaha Richardson

Rocky Mount,NC

Summary

I became interested in dentistry after experiencing a great dental appointment. The dental assistant was wonderful and answered many of my questions. I am fortunate to be able to obtain this goal. The DAI program has been a welcomed challenge. I have graduated on December 1, 2021. I have learned several aspects of dentistry. I have worked closely with my instructor to hone in on my chairside skills. I have completed over 40 hours of shadowing and externship. I look forward to helping others forge beautiful and healthy smiles. I enjoy working with others and I am Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

State Employee Credit Union
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Production Operator

Manpower Temporary Services
12.2023 - 01.2025
  • Implemented quality improvement initiatives aimed at enhancing patient outcomes while reducing costs through evidence-based medicine approaches.
  • Improved product quality by conducting regular inspections and following safety protocols.
  • Increased team collaboration with active participation in daily briefings and problem-solving sessions.
  • Conducted quality control checks to uphold product standards.

Production Operator

Manpower Temporary Services
04.2022 - 11.2023
  • Conducted quality checks on products in adherence to project standards.
  • Operated machinery to produce quality products in a timely manner.
  • Enhanced engine performance through routine inspections and upgrades.
  • Reported any problems with machinery or processes to supervisors.

Cashier

Jimmy Jazz
09.2020 - 02.2023
  • Company Overview: Retail Apparel Store
  • Retail Apparel Store

Customer Service

Chick-Fil-A
11.2019 - 07.2020
  • Cashier

Customer Service

McDonald's
10.2017 - 12.2018
  • Cashier

Education

Certificate - Dental Assisting I Program

OIC of Rocky Mount
Rocky Mount, NC
12.2021

Diploma - General Studies

Nash Central High School
Rocky Mount, NC
06.2019

Skills

  • Creative
  • Responsible
  • Dependable
  • Machinery
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Product packing
  • Heavy lifting
  • Product assembly
  • Product inspection

Certification

  • Dental Radiology
  • OSHA
  • HIPAA
  • Basic Life Support
  • Medical Emergency
  • Nitrous Oxide Monitoring

Timeline

Customer Service Representative

State Employee Credit Union
08.2024 - Current

Production Operator

Manpower Temporary Services
12.2023 - 01.2025

Production Operator

Manpower Temporary Services
04.2022 - 11.2023

Cashier

Jimmy Jazz
09.2020 - 02.2023

Customer Service

Chick-Fil-A
11.2019 - 07.2020

Customer Service

McDonald's
10.2017 - 12.2018

Certificate - Dental Assisting I Program

OIC of Rocky Mount

Diploma - General Studies

Nash Central High School
Deneizaha Richardson