Acsa Carpio
Fort Myers,FL
Summary
Dynamic and dedicated Customer Service Representative with a proven track record at Wawa, excelling in conflict resolution and customer loyalty. Skilled in time management and communication, I effectively trained new staff and enhanced service standards, ensuring a positive dining experience while maintaining professionalism under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wawa
Fort Myers, FL
12.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Customer Service Representative
Old Navy, Gap
Fort Myers, FL
08.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hostess/Waitress/Barback/
Pier 36 Seafood Restaurant
Texas Richmond
08.2021 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Education
In Progress - Law Enforcement
Wharton County Junior College
Wharton, TXHigh School Diploma - Law Enforcement
BF Terry High School
Rosenberg, TX05.2023
Skills
Time management
Great communication
Organization
Creative
Positive
Patient
Leadership
I love writing
Very creative
Responsible
Accomplishments
I have a history of honors in the schools I attended for being outstanding and getting A's. I joined the police explorer program and we earned a certificate from the mayor of Rosenberg in Texas. I want to work so I can continue my studies and achieve more goals in my life.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Representative
Wawa
12.2024 - Current
Customer Service Representative
Old Navy, Gap
08.2024 - 11.2024
Hostess/Waitress/Barback/
Pier 36 Seafood Restaurant
08.2021 - 07.2024
In Progress - Law Enforcement
Wharton County Junior College
High School Diploma - Law Enforcement
BF Terry High School