DENESHA BROWN
Hartford
Summary
I am a reliable and personable professional with extensive experience in high-volume, fast-paced food service and retail environments. Throughout my career, I have developed proven expertise in delivering exceptional customer service, managing cash handling and POS systems, and effectively multitasking to meet operational goals
Overview
24
24
years of professional experience
Work History
Cashier
Home Depot
Hartford, CT
12.2024 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash drawer, ensuring accurate count and reconciliation at end of shifts.
- Assisted customers in locating products, providing exceptional service and support.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Collaborated with team members to maintain organized checkout areas during peak hours.
- Implemented best practices for inventory management, reducing discrepancies in stock levels.
Waitress Supervisor
Cheesecake Factory Inc
West Hartford, CT
02.2023 - 09.2025
- Supervised daily operations, ensuring exceptional customer service standards were maintained across all shifts.
- Trained and mentored new waitstaff, fostering a collaborative and efficient team environment.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Monitored inventory levels, coordinating with management to optimize stock replenishment processes.
Team Lead Sales Associate
Dicks Sporting Goods Distribution Center
Bluffton, SC
07.2021 - 01.2023
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new associates, fostering a culture of teamwork and continuous improvement.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Coordinated inventory management, optimizing stock levels and ensuring accurate order fulfillment.
- Developed training materials to enhance staff knowledge on product lines and sales techniques.
Operations Manager
Publix
BLUFFTON SC
02.2015 - 07.2021
- Streamlined inventory management processes to enhance efficiency and reduce waste.
- Led cross-functional teams to implement improved operational workflows and enhance service delivery.
- Developed and maintained standard operating procedures to ensure compliance with safety regulations.
- Analyzed performance metrics to identify areas for process improvement and cost reduction strategies.
- Trained and mentored staff on best practices in operations management and customer service excellence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
BUTLER SUPERVISOR
Beaches Negril - All-Inclusive Resort & Spa
NEGRIL JAMAICA
09.2002 - 12.2014
- Anticipated guest needs to provide personalized service and enhance overall experience.
- Coordinated daily activities and maintained seamless communication with various departments.
- Managed high-profile guest requests, ensuring satisfaction and discretion at all times.
- Trained junior staff in service protocols and hospitality standards to uphold quality.
- Developed tailored itineraries for guests, promoting resort amenities and local attractions.
- Oversaw inventory management of supplies, ensuring readiness for guest services at all times.
Education
Tourism And Hospitality Management
GREEN ISLAND HIGH
HANOVER JAMAICA06-1997
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Order accuracy
- Sales promotion
- Strong leadership
- Table management
- Hygiene standards
- Inventory controls
- Staff management
- Critical thinking
Timeline
Cashier
Home Depot
12.2024 - Current
Waitress Supervisor
Cheesecake Factory Inc
02.2023 - 09.2025
Team Lead Sales Associate
Dicks Sporting Goods Distribution Center
07.2021 - 01.2023
Operations Manager
Publix
02.2015 - 07.2021
BUTLER SUPERVISOR
Beaches Negril - All-Inclusive Resort & Spa
09.2002 - 12.2014
Tourism And Hospitality Management
GREEN ISLAND HIGH