Denesha McLehaney
Del Norte,CO
Summary
Dynamic retail professional with strong leadership skills, dedicated to enhancing team performance and customer satisfaction. Expertise in driving sales, managing inventory, and implementing effective training programs that foster employee development. Committed to creating innovative strategies that optimize store operations and elevate customer experiences.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Monte Vista, Colorado
01.2019 - 11.2024
- Managed customer inquiries and complaints promptly, contributing to a positive store environment.
- Resolved customer complaints efficiently, enhancing overall customer satisfaction.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Maintained organized store environment for customer and employee health and safety.
- Coached employees on customer service and selling techniques, improving team engagement and customer interactions.
- Developed employee knowledge through training sessions with training and mentoring.
- Assisted with training staff on all internal operational functions.
- Performed regular audits of merchandise displays and stock levels.
Flagger
Critters Barricade
Del Norte, USA
06.2016 - 01.2019
- Demonstrated knowledge of local traffic laws and regulations when directing vehicles through work zones.
- Adept at identifying potential hazards and taking appropriate action to eliminate them.
- Coordinated multiple tasks simultaneously while adhering to safety protocols, contributing to a safer work environment.
- Utilized strong customer service skills to effectively address concerns of frustrated motorists or pedestrians, ensuring smooth traffic flow.
- Maintained a positive attitude during stressful situations involving difficult drivers or hazardous conditions.
- Trained new employees on flagging techniques, enhancing team competency and compliance with company policies.
- Recognized for consistently adhering to safety guidelines established by OSHA standards.
- Actively participated in job site meetings regarding new procedures or changes to existing policies.
Assistant Manager
Dairy Queen
Monte Vista, USA
08.2014 - 06.2016
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Oversaw daily operations of the store, managing staff and inventory to ensure smooth functioning.
- Monitored store inventories and replenished products based on demand to maintain stock levels.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Coached and mentored new employees on company policies and procedures to enhance onboarding experience.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Education
High School Diploma -
Del Norte High School
Del Norte, CO05-2013
Associate in Arts (A.A.) - Graphic Design
Adam State
AlamosaSkills
- Store operations
- POS management
- Inventory control
- Stock management
- Sales expertise
- Customer experience
- Sales strategies
- Upselling strategies
- Pricing and markdowns
- Operational planning
- Strategic merchandising
- Display setup
- Scheduling management
- Employee scheduling
- Employee development
- Onboarding training
- Leadership training
- Performance goals
- Relationship management
- Operations
- POS systems
- Inventory counting
- Supplier relations
- Adaptability
- Supplier relations
Awards
Overall store performance
Timeline
Assistant Store Manager
Family Dollar
01.2019 - 11.2024
Flagger
Critters Barricade
06.2016 - 01.2019
Assistant Manager
Dairy Queen
08.2014 - 06.2016
High School Diploma -
Del Norte High School
Associate in Arts (A.A.) - Graphic Design
Adam State