Denham Kitch
Spring Hill
Summary
High-performing leader with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal performance. Proficient leader effective at representing the city, enhancing operations and maximizing individual effectiveness. Familiar with current trends, strategies and technologies in municipal management. Seeking a permanent role dedicated to improving processes and procedures across the board.
Overview
6
6
years of professional experience
Work History
Area Manager
Parking Management Company
Nashville, TN
12.2023 - Current
- Overseeing 12 Properties: W Hotel, Westin, TriBrand, Renaissance, Hilton DT, Hyatt Centric, HGI DT, Tempo, Margaritaville, Element, Drift, La Quinta
- Scheduled regular meetings with groups of managers to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as revenue reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in operations.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Established strong relationships with clients to secure competitive pricing and best quality products.
City Manager
Parking Management Company
Nashville, TN
05.2023 - 12.2023
- Created and implemented long-term strategic plans for city development.
- Prepared annual budgets and monitored expenditures to ensure fiscal responsibility.
- Conducted performance evaluations of department heads and other personnel.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular site visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with key stakeholders in the district.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Director of Valet The Joseph
Parking Management Company
Nashville, TN
08.2022 - 05.2023
- Recruited, hired and trained employees on operations and performance expectations.
- Cultivated and maintained relationships to promote positive work culture.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
- Planned and implemented strategies to grow revenue.
Director of Valet W Hotel
Parking Managment Company
Nashville, TN
02.2022 - 08.2022
Tri-Brand GSM
Parking Management Company
Nashville, TN
11.2020 - 02.2022
Courtyard Downtown GSM
Parking Managment Company
Nashville, TN
06.2020 - 11.2020
Holiday Inn Sobro GSM
Parking Managment Company
Nashville, TN
06.2019 - 03.2020
Manager in Training Tri-Brand
Parking Managment Company
Nashville, TN
01.2019 - 06.2019
Skills
- Hiring and Retention
- People Management
- Charismatic Leader
- Organizational Development
- Budget Management
- Issues Resolution
- Team Building
- Crisis Management
- Strategic Planning
- Performance Evaluations
- Management Team Building
- Training Management
Accomplishments
- TripAdvisor #1 Traveler Ranked Nashville Hotel (The Joseph)
- Promoted 9 GSA'S into AGSM/GSM positions (7 GSM'S 2 AGSM'S 2019-2023)
- R.A.M.P2 Class leader Nashville - Promoted 8 Salaried leaders
- Achieving 100+ Days safe at all past locations (including 276 at Holiday inn Sobro during it's valet only days and 156 days at Tri-Brand during the highest driven % time of the account)
- TripAdvisor Champion of Nashville 2021 (Tri-brand)
- Building a team that achieved 4-Star rating from Forbes Travel Guide for 2023 (October 2022)
- Building a team that achieved 4-Star rating from Forbes Travel Guide for 2024 (March 2023)
- First Joseph valet team to pass a BSA Audit conducted by Marriott Int.
Timeline
Area Manager
Parking Management Company
12.2023 - Current
City Manager
Parking Management Company
05.2023 - 12.2023
Director of Valet The Joseph
Parking Management Company
08.2022 - 05.2023
Director of Valet W Hotel
Parking Managment Company
02.2022 - 08.2022
Tri-Brand GSM
Parking Management Company
11.2020 - 02.2022
Courtyard Downtown GSM
Parking Managment Company
06.2020 - 11.2020
Holiday Inn Sobro GSM
Parking Managment Company
06.2019 - 03.2020
Manager in Training Tri-Brand
Parking Managment Company
01.2019 - 06.2019
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