Denia Granados Batres
Temple Hills,MD
Summary
Patient Services Specialist with excellent communication skills, providing patient-centric administrative support in healthcare clinics and facilities. Demonstrated ability to deliver exceptional customer service and effectively utilize technology for managing patient scheduling and registration processes, ensuring streamlined and efficient patient care. Skilled at fostering positive patient experiences while maintaining cost-efficiency and compliance with industry regulations.
Overview
8
8
years of professional experience
Work History
Outbound Patient Services Coordinator
Center For Vein Restoration Corporate Office
7474 Greenway Center Dr Greenbelt, MD 20770
07.2022 - Current
- Calling new/existing, recovery outbound calls. Managed approximately over 40 incoming calls, emails and faxes per day from patients and patient's referring doctors.
- Have natural problem-solving capability to handle patients in the most confident and effective manner
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Utilized telemedicine technologies to expand access to quality medical care for patients in remote or underserved locations.
Medical Receptionist
Pediatric Associates Of Alexandria
6355 Walker Ln Unit 401 Alexandria, VA 22310
07.2020 - 07.2022
- Contributed to creating a welcoming environment for young patients by designing an engaging waiting area equipped with age-appropriate activities and materials.
- Contributed to ongoing professional development by actively participating in continuing education courses, workshops, and seminars related to clinical practice advancements.
- Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
- Monitored patients' conditions and progress to reevaluate treatment.
Front Desk Medical Receptionist
Family Medicine Associates Of Alexandria
1800 N Beauregard St Ste 250 Alexandria,VA 22311
12.2018 - 03.2020
- Established a reputation for excellence among industry peers by consistently delivering high-quality work and maintaining strict confidentiality with sensitive client information.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Receptionist
Quality Staffing Agency
120 Tower View Ct
Cary, NC 27513
09.2017 - 09.2018
- Scheduling and rescheduling and confirming appointments with patients
- Updating paperwork yearly ex.(demographics, hipaa, financial policy, update insurances.)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Strengthened vendor relationships through regular communication and timely coordination of services.
Medical Receptionist
Pediatric Associates Of Alexandria
3600 S Glebe Rd Unit 150 Arlington, VA 22202
03.2017 - 09.2017
- Multitasking in a fast pace pediatric office, aswell with medical practice with 6 providers , assisting with patients scheduling appointments
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Completed patient referrals to other medical specialists.
Education
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06.2016
Skills
- Bilingual in English and Spanish; written and spoken
- Basic understanding of Microsoft Office Suite, experienced with E-Clinical Works and Anita, Next Gen, HQ
- Excellent communication skills; including Conflict Management and Resolution
- Team player, able to be flexible
- Strong sales experience
- Time management skills
- Time spent taking collections calls and processing overdue payments
- HIPAA Compliance
- Patient Needs Assessment and Referral
- Administrative and Office Support
- Explaining Policy and Procedures
- 50 WPM Typing Speed
- Patient Confidentiality and Data Security
- Multi-Line Telephone Systems
Languages
Spanish
Native or Bilingual
Timeline
Outbound Patient Services Coordinator
Center For Vein Restoration Corporate Office
07.2022 - Current
Medical Receptionist
Pediatric Associates Of Alexandria
07.2020 - 07.2022
Front Desk Medical Receptionist
Family Medicine Associates Of Alexandria
12.2018 - 03.2020
Receptionist
Quality Staffing Agency
09.2017 - 09.2018
Medical Receptionist
Pediatric Associates Of Alexandria
03.2017 - 09.2017
High School Diploma -
Woodbridge Senior High School