Summary
Overview
Work History
Education
Skills
Timeline
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Denijah Milton

Tallahassee,FL

Summary

Dynamic and empathetic professional with a proven track record at Brazils Waxing Center, enhancing customer satisfaction through exceptional service and active listening. Skilled in CRM software and problem-solving, adept at fostering client loyalty and efficiently managing high call volumes. Demonstrated ability to improve team development and utilize Microsoft Excel to streamline processes.

Overview

3
3
years of professional experience

Work History

CSR

Brazilswaxingcenter
05.2024 - Current
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Demonstrated empathy and active listening skills, resulting in an higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining an professional demeanor during peak hours and effectively multitasking in an fast-paced environment.

Patient Transporter

Tallahassee Memorial Healthcare, Inc
08.2023 - 03.2024
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.

Cashier

The Home Depot Distribution Center
11.2022 - 03.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Cashier

Dairy Queen Grill & Chill
01.2022 - 10.2022
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Welcomed customers and helped determine their needs.

Education

Bachelor Of Applied Science - Pre-Law

Florida Agricultural And Mechanical University
Tallahassee, FL
05.2026

Diploma -

Gadsden County High School
Havana, FL
05.2023

Associates -

Tallahassee Community College
Tallahassee, FL
05.2023

Skills

  • Call center experience
  • Active Listening
  • Critical Thinking
  • Customer Service
  • Problem-solving abilities
  • Conflict Resolution
  • Microsoft Outlook
  • Data Entry
  • Scheduling
  • Microsoft Excel

Timeline

CSR

Brazilswaxingcenter
05.2024 - Current

Patient Transporter

Tallahassee Memorial Healthcare, Inc
08.2023 - 03.2024

Cashier

The Home Depot Distribution Center
11.2022 - 03.2024

Cashier

Dairy Queen Grill & Chill
01.2022 - 10.2022

Bachelor Of Applied Science - Pre-Law

Florida Agricultural And Mechanical University

Diploma -

Gadsden County High School

Associates -

Tallahassee Community College

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Denijah Milton