Denikia Haggins
Charlotte,NC
Summary
Experienced in customer service, processing financial transactions, and maintaining cleanliness standards. Skilled in problem-solving, attention to detail, and ensuring accuracy in all tasks.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Catering Assistant
Gig Pro/ Labor Finders
Charlotte,NC
08.2025 - Current
- Prepared catering trays, portioned menu items, and maintained presentation standards.
- Coordinated banquet setup, arranging linens, place settings, and service stations for events.
- Supported food service staff by replenishing buffets and monitoring guest needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Lockbox Processor
Wells Fargo
Charlotte, NC
07.2023 - 10.2025
- Processed lockbox payments, opening mail and separating remittance documents for accurate posting.
- Scanned remittance data into imaging systems, maintaining clear electronic records.
- Contributed to the successful completion of daily lockbox goals through effective communication and teamwork.
- Reduced processing errors by consistently following established guidelines and procedures when handling client payments.
Clerk/Customer Service
Snag-A-Job/ Gig Pro
Charlotte, NC
10.2022 - 06.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks,
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced team morale, organizing staff events and fostering positive a positive work environment.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Manage 1 to 2 people per team
Cash Logistics Processor
Brink's, Incorporated
Charlotte, NC
06.2017 - 10.2022
- Processed, verified and reconciled inbound and outbound currency transactions.
- Prepared and managed outbound currency orders and replenishments to support operational efficiency.
- Resolved account discrepancies through thorough research, ensuring accurate financial records.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Followed company policies, procedures and practices for accurate record keeping and loss prevention.
- Counted, verified, and balanced currency batches using cash processing equipment and manual audit procedures.
- Team projects with 3 to 5 top tellers
Nutrition Assistant
Charlotte Rehabilitation Center
Charlotte, NC
12.2016 - 04.2017
- Coordinated patient meal service, ensuring diet orders matched nutrition guidelines and therapeutic restrictions.
- Monitored food temperatures and sanitation practices to support safe, compliant kitchen operations.
- Documented intake, preferences, and dietary changes for accurate nutrition care planning.
- Reviewed meal delivery workflows, reducing errors and improving consistency across units.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
Pharmacy Customer Service Representative
OptumRX Health Solutions
Charlotte, NC
10.2016 - 03.2017
- Assisted members with prescription coverage, copays, and prior authorization questions.
- Resolved pharmacy benefit inquiries using claim systems and plan guidelines.
- Guided members through medication access, refill, and coverage processes.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Verified prescription information prior to entry in pharmacy computer system.
Child Nutrition Worker
Charlotte Mecklenburg Schools
Charlotte, NC
04.2004 - 10.2016
- Monitored food temperatures and holding times to meet school nutrition and HACCP requirements.
- Prepared breakfast and lunch items following Child Nutrition Program recipes and portion standards.
- Served students quickly while maintaining accurate meal counts and courteous customer service.
- Assisted with receiving, storing, and rotating inventory to preserve freshness and reduce waste.
- Supported kitchen team by following menus, allergen procedures, and daily production assignments.
- Inspected meals served for conformance to prescribed diets.
- Operated cash register and point-of-sale functions with accuracy during meal periods.
- Assisted with special events such as school functions or community outreach programs involving food service operations.
- Managed a team of 7 people.
- Generated menus for 800 children based on preferences, wellness goals and dietary needs.
Education
Bachelor of Accounting - Accounting and Finance
CPCC
Charlotte, NC03.1997
High School Diploma -
Garinger High School
North Carolina01-1996
Skills
- Document imaging
- Data entry
- Cash handling
- Cash Management
- Transaction Processing
- Shipping and receiving
- Cash processing
- Cash operations
- Client support
- Data processing
- Banking operations
- Data Analysis
Certification
Customer Service Management
Timeline
Catering Assistant
Gig Pro/ Labor Finders
08.2025 - Current
Lockbox Processor
Wells Fargo
07.2023 - 10.2025
Clerk/Customer Service
Snag-A-Job/ Gig Pro
10.2022 - 06.2023
Cash Logistics Processor
Brink's, Incorporated
06.2017 - 10.2022
Nutrition Assistant
Charlotte Rehabilitation Center
12.2016 - 04.2017
Pharmacy Customer Service Representative
OptumRX Health Solutions
10.2016 - 03.2017
Child Nutrition Worker
Charlotte Mecklenburg Schools
04.2004 - 10.2016
Bachelor of Accounting - Accounting and Finance
CPCC
High School Diploma -
Garinger High School
Personal Information
Title: Customer Service