Deniquah Smith
Hampton ,GA
Summary
Results-driven customer service professional with over a decade of experience excelling in delivering exceptional support and cultivating lasting client relationships. Skilled in client retention, data entry, and conflict resolution, with strong communication and phone etiquette abilities. Demonstrated track record of thriving in remote and flexible work settings, consistently surpassing performance targets. Dedicated to delivering top-notch service and guaranteeing customer satisfaction with each engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Eversana Life Sciences
Remote
01.2024 - 07.2025
- Fulfilled prescriptions efficiently in a busy pharmacy setting.
- Ensured adherence to pharmacy regulations and safety protocols.
- Updated patient records using pharmacy software.
- Handled 25-59 calls per day
Claims Adjuster
American Family Insurance
Remote
01.2022 - 01.2024
- Investigated, evaluated, and resolved auto and property insurance claims.
- Reviewed policy information to determine coverage and prepared detailed reports.
- Delivered timely and empathetic support to policyholders during the claims process.
- Evaluated claims to determine validity and appropriate compensation for policyholders.
- Collaborated with clients to gather necessary documentation and provide clear explanations of claim processes.
- Answered customer questions regarding deductibles.
- Documented information gathered in field and uploaded data to company database for efficient processing using sales force
- Handled 75-80 claims weekly .
- Utilized claims management software to document findings and streamline workflow efficiency.
Claims Specialist / Scheduler
Long Term Care Group
Remote
01.2019 - 01.2022
- Managed complex caseloads, ensuring timely processing and accuracy of claim reviews.
- Scheduled telephonic interviews and coordinated care with physicians’ offices.
- Maintained detailed documentation and case management software updates.
- Handled 50-100 called per day
Scheduling Lead
LogistiCare
College Park, GA
01.2014 - 01.2018
- Led scheduling operations for patient transportation.
- Oversaw call center staff and ensured proper training and call quality.
- Handled escalated issues and ensured accurate scheduling across departments.
- Handled 100 called per day
Customer Service Representative
Georgia Department of Revenue
Brookhaven
01.2013 - 01.2014
- Provided assistance to taxpayers, including guidance on tax forms and laws.
- Maintained accurate digital records and resolved identity verification issues.
- Supported taxpayers in setting up secure online accounts.
- Resolved customer inquiries regarding tax-related issues efficiently and accurately.
- Assisted customers in navigating online services for easier access to information.
- Answer 75-100 calls a day
Education
Medical Billing & Coding
Gwinnett College
Marietta, GAHigh School Diploma -
Riverdale High School
Riverdale, GA01.2012
Skills
- Microsoft Office Suite
- Payment Posting
- Case Management
- Customer Service & Conflict Resolution
- Quality Monitoring
- Scheduling Systems
- Claims Investigation
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Certification
Licensed Pharmacy Technician, State of Missouri
Timeline
Pharmacy Technician
Eversana Life Sciences
01.2024 - 07.2025
Claims Adjuster
American Family Insurance
01.2022 - 01.2024
Claims Specialist / Scheduler
Long Term Care Group
01.2019 - 01.2022
Scheduling Lead
LogistiCare
01.2014 - 01.2018
Customer Service Representative
Georgia Department of Revenue
01.2013 - 01.2014
Medical Billing & Coding
Gwinnett College
High School Diploma -
Riverdale High School