Denis Jacobs
Port Saint Lucie,FL
Summary
Dedicated and organized operations manager with over 17 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
21
21
years of professional experience
Work History
Operations Manager
PetSmart inc.
Jupiter, FL
06.2010 - Current
- Analyzed data from daily reports to identify trends in production performance metrics.
- Presented performance and productivity reports to supervisors.
- Built strong operational teams to meet process and production demands.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Monitored daily operations, including customer service, inventory control, cash management and staff productivity.
- Maintained current forklift training and certification as required by company policies.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Reconciled or entered report discrepancies found in financial records.
- Monitored monthly expenses and income to ensure accuracy in reporting.
- Tracked sales performance on a daily basis using POS software systems.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored phone calls to provide feedback and coaching
- Maintained accurate inventory records and monitored stock levels.
- Organized product shipments, ensuring timely delivery of goods.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Inventory Manager
PetSmart inc.
West Palm Beach, FLORIDA
06.2007 - 08.2008
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Maintained accurate inventory records and monitored stock levels.
- Resolved discrepancies between actual inventories and computer-generated records.
- Organized product shipments, ensuring timely delivery of goods.
- Applied skills to complete new store builds, full store resets and specific department updates.
Night Stocker
Home Depot
Boynton Beach, FLORIDA
05.2004 - 06.2007
- Restocked shelves with merchandise from back room storage area.
- Performed daily cycle counts to ensure accuracy of inventory records.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Maintained current forklift training and certification as required by company policies.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Packaged, labeled and tagged goods before transfer.
- Prepared finished stock for shipment by identifying, pulling and packing product.
Education
Some College (No Degree) - Fire Science
Palm Beach State College
Lake Worth, FLSkills
- Performance reporting
- Marketing
- Health and safety compliance
- Incidents management
- Production
- Performance monitoring
- Staff training
- Building and facility management
- Operations oversight
- Team building/leadership
- Forecasting and scheduling
- P&L management
- Performance evaluations
- Onboarding and orientation
- Schedule management
Timeline
Operations Manager
PetSmart inc.
06.2010 - Current
Inventory Manager
PetSmart inc.
06.2007 - 08.2008
Night Stocker
Home Depot
05.2004 - 06.2007
Some College (No Degree) - Fire Science
Palm Beach State College