Microsoft Word, Excel, Powerpoint, and Outlook
Denis Pagan
Briarwood,USA
Summary
Skilled in team leadership and organization, I have exceptional interpersonal and multitasking abilities for effectively motivating, coaching, and overseeing individuals. With a demonstrated track record, I excel at establishing and implementing goals and objectives, while also identifying and managing risks to drive business potential. My strong independent judgment and critical-thinking skills enable me to make informed decisions that contribute to the overall success of the organization.
Overview
14
14
years of professional experience
Work History
Edge, Operations Lead
Related Companies
05.2020 - 08.2024
- Assist senior managers, leaders and colleagues to creatively solve challenges that might affect services
- In charge of problem solving to ensure our team members tasks are completed in unison with company goals and objectives in a professional manner
- Deliver detailed and accurate reports to managers in a timely manner
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed and allocated staff and material resources to meet production goals.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Spa Supervisor
Trump International Hotel & Tower
01.2018 - 12.2019
- Deliver high quality Five Diamond Standard customer service
- My position was integral in making sure the standards were met for the clients; as well as, for the needs of the company
- Greeting each client and building a professional relationship while handling reservations and bookings using SPA BIZ program
- Additional duties included shipping products and creating Spa services for parties of 4 or more, including bridal showers, baby showers and bachelor/bachelorette services
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
Supervisor
Spa Castle
06.2016 - 12.2017
- Upon the clients' arrival, I prioritize a seamless check-in experience while offering an in-depth overview of our extensive range of services. I am dedicated to addressing any questions they may have about our facility and effectively highlighting spa packages tailored to their unique needs and preferences.
- Company POS , handling cash and credit cards and offer customer services.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opening and closing pool facilities.
- check chlorine, ph, alkalinity and calcium hardness in pool water, keep pool area clean and safe.
- Mediating conflicts as they arise, managing schedules effectively, providing training, and enforcing policies and regulations diligently.
- Provide emergency care, maintain records, reports and activity logs.
Certified Pool Operator
American Pool Management
06.2013 - 05.2016
- Supervised and maintained pool area to ensure a safe and clean environment for guests
- Researched and implemented new technologies and equipment.
- Demonstrated expertise in responding to emergencies and providing first aid/CPR as needed
- Conducted daily inspections of pool equipment and facilities to ensure proper functioning
- Implemented and enforced all pool rules and regulations to ensure the safety of all guests
- Check chlorine, ph, alkalinity and the calcium hardness in pool
- Tested systems, noting issues and completing preventive maintenance.
Sales Lead & Fashion Expert
Express
12.2010 - 05.2013
- Led a team of sales associates to achieve and exceed monthly sales goals by providing guidance, training, and motivation
- Utilized extensive knowledge of current fashion trends and products to increase customer engagement and drive sales
- Created personalized shopping experiences for customers by offering styling tips, fashion advice, and product recommendations
- Developed and implemented innovative merchandising strategies to showcase products and create visually appealing displays
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Strong team-building skills
- Operations management
- Coaching and mentoring
- Procedure implementation
- Safety management
- People management proficiency
Software
Google Search
Skype, Zoom or Google hangouts
Microsoft Project
Photo Shop, desktop publishing, video apps
Timeline
Edge, Operations Lead
Related Companies
05.2020 - 08.2024
Spa Supervisor
Trump International Hotel & Tower
01.2018 - 12.2019
Supervisor
Spa Castle
06.2016 - 12.2017
Certified Pool Operator
American Pool Management
06.2013 - 05.2016
Sales Lead & Fashion Expert
Express
12.2010 - 05.2013
Associate of Arts - Business Administration
Borough of Manhattan Community College
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