Denise Anthony
Garland,Texas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Ranstad Staffing
08.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Representative
Bank Of America
03.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Opened new accounts and made changes to existing accounts.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Assisted customers with banking needs and inquiries.
Office Assistant
El Centro Collge
09.2009 - 05.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed correspondence letters, memos, and emails.
Education
No Degree - Business Administration And Management
Collin County Community College District
Plano, TX06.2026
High School Diploma -
Justin
Dallas06.2009
Skills
- Lotus Notes
- Service Standard Compliance
- Stockroom Procedures
- Delivery Scheduling
- Microsoft Outlook
- Administrative Support
- Microsoft PowerPoint
- Order and Refund Processing
Timeline
Customer Service Representative
Ranstad Staffing
08.2021 - 01.2022
Customer Service Representative
Bank Of America
03.2017 - 08.2019
Office Assistant
El Centro Collge
09.2009 - 05.2012
No Degree - Business Administration And Management
Collin County Community College District
High School Diploma -
Justin
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