Summary
Overview
Work History
Education
Skills
Timeline
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Denise L. Aragon

El Paso,TX

Summary

Friendly and dependable customer service professional with over two years of experience in fast-paced restaurant and entertainment environments. Experienced in beverage preparation, food service, cash handling, POS systems, and guest relations. Skilled at working efficiently under pressure while providing exceptional customer service and ensuring high-quality drink presentation. Currently pursuing college coursework after completing the Early College Program through El Paso Community College.

Overview

4
4
years of professional experience

Work History

Server

Flix Brewhouse
El Paso, USA
06.2024 - Current
  • Deliver exceptional customer service in a fast-paced theater dining environment.
  • Manage multiple tables while ensuring accurate and timely food and beverage service.
  • Prepare alcoholic and non-alcoholic beverages while assigned to the back bar.
  • Ensure all beverages are garnished and presented according to company standards before being served.
  • Collaborate with servers, bartenders, and kitchen staff to maintain efficient service and guest satisfaction.
  • Resolve guest concerns professionally to maintain a positive dining experience.
  • Process guest payments accurately using POS systems while maintaining a clean and organized work area.

Cashier / Concessions

Cinemark
El Paso, USA
11.2023 - 05.2024
  • Assisted high volumes of customers with ticket and concession purchases.
  • Processed cash and credit card transactions accurately using POS systems.
  • Prepared and served concession items while following food safety standards.
  • Delivered friendly, efficient service in a high-volume environment.
  • Maintained cleanliness and stocked concession areas throughout shifts.

Register & Drive-Thru Team Member

Schlotzsky's
El Paso, USA
10.2022 - 03.2023
  • Took customer orders at the register and drive-thru while providing friendly, efficient service.
  • Operated the point-of-sale (POS) system and processed cash and card transactions accurately.
  • Maintained a clean and organized dining area by sweeping, cleaning tables, and ensuring a welcoming environment.
  • Restocked straws, napkins, sauces, and other customer service supplies throughout each shift.
  • Refilled beverage stations with ice and ensured soda machines remained stocked and ready for customers.
  • Assisted with opening, closing, and general restaurant operations.

Education

High School Diploma -

El Paso, Texas

Skills

  • Customer Service
  • Beverage Preparation
  • Cash Handling
  • Point-of-Sale (POS) Systems
  • Food & Beverage Service
  • Team Collaboration
  • Communication
  • Multitasking
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Fast Learner

Timeline

Server

Flix Brewhouse
06.2024 - Current

Cashier / Concessions

Cinemark
11.2023 - 05.2024

Register & Drive-Thru Team Member

Schlotzsky's
10.2022 - 03.2023

High School Diploma -

Denise L. Aragon