Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Denise Barber

Foreman,AR

Summary

Dynamic Medical Receptionist with expertise in patient relations and insurance verification at Kiamichi Family Medical Center. Proven ability to optimize workflows and enhance customer service in high-pressure environments. Strong commitment to confidentiality and compliance with HIPAA regulations while building lasting patient connections. CPR certified and proficient in managing front desk operations.

Work History

Medical Receptionist

Kiamichi Family Medical Center
  • Coordinated patient scheduling, check-in, check-out, and billing payments efficiently.
  • Verified patient insurance, demographics, and health history to ensure accuracy.
  • Assisted patients in completing required medical forms and documentation.
  • Ensured strict confidentiality of patient information in compliance with HIPAA regulations.

Customer Service Representative

Pine Cellular
2015 - 2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

US Cellular Wireless
Broken Bow, OK
2009 - 2014

Established a loyal clientele through personalized service and attention to individual needs.

Education

No Degree - Psychology/Sociology

Eastern Oklahoma State College
Idabel, OK

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling and setting
  • Medical terminology
  • Patient registration and relations
  • Microsoft Office proficiency
  • HIPAA compliance
  • Payment collection and co-payment processing
  • Reminder calls and patient callbacks
  • Workflow optimization
  • Petty cash management
  • Point-of-sale systems
  • Insurance verification
  • Customer service excellence
  • Cash handling skills
  • Collaboration and teamwork
  • Time management expertise
  • Adaptability and flexibility
  • Relationship building strategies
  • CPR certification

Accomplishments

By working in a medical environment, i have learned how to be confident in my abilities to make the care of the patient a priority. It is also very important to have the personality to identify and communicate well with other staff members and the patients. I look forward for opportunity to work in your establishment.

Timeline

Medical Receptionist

Kiamichi Family Medical Center

Customer Service Representative

Pine Cellular
2015 - 2018

Customer Service Representative

US Cellular Wireless
2009 - 2014

No Degree - Psychology/Sociology

Eastern Oklahoma State College
Denise Barber