Denise Bastien
Casco
Summary
Dedicated EPIC Trainer with 18+ years extensive knowledge in
healthcare clinical, billing systems, financial
management, and compliance within the healthcare
industry. I have a proven professional track record of
enhancing user proficiency in technology and
healthcare practice to improve operational efficiency
to support healthcare organizations
Overview
19
19
years of professional experience
Work History
SENIOR TRAINING AND DEVELOPMENT SPECIALIST
BayCare Health Systems
Green Bay
12.2017 - Current
- Provides classroom-style, one-on-one training, online training for initial and ongoing training of clinical/business/upper management staff.
- Provides classroom-style, one-on-one training, online training for initial and ongoing training of clinical/business/upper management staff.
- Designing, implementing, and maintaining training applications and documents on the company intranet is current and up to date.
- Analyzed, developed, and conducted process improvements and assessments of ongoing issues, providing recommendations aligned with training strategies and organizational goals.
- Designed and implemented Epic go-live and upgrade system transition through comprehensive system testing, tailored training sessions, and development of reference guides, while providing real-time and post-go-live support to prepare staff for the new system.
- Helped staff navigate the system during the transition by troubleshooting immediate problems.
- Encouraged and promoted a culture of peer-to-peer support among trainers to instill confidence, share ideas, and enhance communication for mutual assistance.
- Analyzes, develops, and conducts process improvements and assessments ongoing issues and provides recommendation that align with training strategies within organizational goals throughout the organization.
- Respects and maintains confidentiality and works in a safe, compliant, and ethical manner at all times.
ACCOUNTANT
BayCare Health System
Green Bay
11.2016 - 12.2017
- Review and code invoices, general ledger, and generate monthly financial statements to the departments (clinical and billing).
- Generated monthly accounts receivable reports and conducted variance analysis to inform financial strategies.
- Prepared and maintained budget calculations, providing ongoing assessments to support fiscal planning.
- Skilled in budget forecasting and variance analysis to support strategic decision-making.
- Prepared and managed financial records, entries, and reports to ensure accuracy and compliance.
- Expert in utilizing accounting software to enhance efficiency and streamline processes.
- Strong analytical skills with keen attention to detail, leading to accurate financial assessments.
- Respects and maintains confidentiality and works in a safe, compliant, and ethical manner at all times.
TRAINING AND DEVELOPMENT SPECIALIST
BayCare Health Systems
Green Bay
08.2012 - 11.2016
- Delivered classroom, one-on-one, and online training for initial and ongoing development of clinical, business, and upper management staff.
- Provides classroom-style, one-on-one training, online training for initial and ongoing training of clinical/business/upper management staff.
- Designing and implementing Epic go-live and upgrade system transition by conducting comprehensive testing of the system, tailored training session, design reference guides, and providing real-time/post go live support to ensure staff are prepared of the transition of the new enhanced system.
- Conducted process improvement analyses and assessments, providing recommendations that align training strategies with organizational goals.
- Designing and implementing Epic go-live and upgrade system transition by conducting comprehensive testing of the system, tailored training session, design reference guides, and providing real-time/post go live support to ensure staff are prepared of the transition of the new enhanced system.
- Supported all staff levels in real-time during the transition phase of the new system, ensuring preparedness and smooth adaptation.
- Respects and maintains confidentiality and works in a safe, compliant, and ethical manner at all times.
CUSTOMER SERVICE/PATIENT FINANCIAL SERVICE REPRESENTATIVE
BayCare Health Systems
Green Bay
11.2007 - 08.2012
- Strong ability to resolve billing inquiries and assist patients in understanding their payment options effectively.
- Assisted patients with payment options and billing inquiries to enhance financial understanding and support.
- Dedicated to maintaining a patient-focused approach while providing exceptional customer care and support.
- Proficient in managing patient accounts and processing financial transactions in compliance with health regulations.
- Excellent communicator with a proven ability to build rapport with patients and address their financial concerns.
- Resolved billing issues through effective problem-solving, ensuring patient concerns were addressed promptly.
- Recognized for consistently exceeding performance metrics and delivering high-quality service in fast-paced environments.
- Utilized various software systems to track patient interactions, improving service delivery and accountability.
- Compliant with HIPAA Laws, and policies/procedures.
Education
CRIMINAL JUSTICE -
Northeastern Wisconsin Technical College
Green Bay05-2001
ACCOUNTING -
Silver Lake College
Manitowoc05-2000
Skills
EPIC Credentialed
- Ambulatory
- Cadence
- Customer Service
- Coding
- Prelude and Insurance
- Professional Billing
- Hospital Billing
- Single Office Billing
- Guarantor Account
- Registration
- Kaleidoscope
- Payment Posting
- Reimbursement
- Single Day & Master Template
- Radiant Credential - Fluency Direct / Dragon
Microsoft Applications
- Word
- Excel
- Access
- PowerPoint
- Outlook
- OneNote
- FS Pro
Management & Financial Application
- Great Plains
- Coupa
Retail Application
- Compulink - Eye Retail application
Dental Application
- Henry Shien - OMS - Dental Application
References
Available upon request
Timeline
SENIOR TRAINING AND DEVELOPMENT SPECIALIST
BayCare Health Systems
12.2017 - Current
ACCOUNTANT
BayCare Health System
11.2016 - 12.2017
TRAINING AND DEVELOPMENT SPECIALIST
BayCare Health Systems
08.2012 - 11.2016
CUSTOMER SERVICE/PATIENT FINANCIAL SERVICE REPRESENTATIVE
BayCare Health Systems
11.2007 - 08.2012
CRIMINAL JUSTICE -
Northeastern Wisconsin Technical College
ACCOUNTING -
Silver Lake College