Denise Bautista
Lynwood,CA
Summary
Accomplished Department Manager at H&M Hennes & Mauritz, adept in customer service and supply inventory management. Spearheaded initiatives that significantly enhanced departmental efficiency and customer satisfaction. Proven track record in leadership, fostering team growth, and achieving sales targets through innovative strategies. Excelled in recruiting and mentoring, driving positive change and loyalty.
Overview
12
12
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
01.2011 - 04.2023
- Established performance metrics to track departmental progress and identify areas for improvement.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Increased customer satisfaction with proactive issue resolution strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Lynwood High School
Lynwood 07.2009
Skills
- Customer service
- Training and mentoring
- Task delegation
- Safety and security
- Sales reporting
- Employee scheduling
- Order processing
- Employee performance evaluation
- Recruiting and hiring
- Logistics planning
- Budgeting and forecasting
- Performance evaluation
- Visual merchandising
- Forecasting and planning
- Department leadership
- Supply and inventory management
Timeline
Department Manager
H&M Hennes & Mauritz
01.2011 - 04.2023
High School Diploma -
Lynwood High School
Similar Profiles
Quan'tasia RobersonQuan'tasia Roberson
Department Supervisor at H&M Hennes & MauritzDepartment Supervisor at H&M Hennes & Mauritz
RAHUL NAIRRAHUL NAIR
Warehouse Team Lead at H&M Hennes & MauritzWarehouse Team Lead at H&M Hennes & Mauritz
Julio Cesar RoblesJulio Cesar Robles
Portfolio Brands Back Office Agent at H&M Hennes & MauritzPortfolio Brands Back Office Agent at H&M Hennes & Mauritz