Denise Broderick
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 40 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Citrus Life Realtors
Beverly Hills, FL
08.2020 - 08.2023
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Performed research to collect and record industry data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted development and implementation of new administrative procedures.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Remax Realty One
Lecanto, FL
10.2014 - 06.2020
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Executed record filing system to improve document organization and management.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Bookkeeper
Duda Water Sports
Hydeville, VT
04.2009 - 09.2013
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Maintained and processed invoices, deposits, and money logs.
- Handled day-to-day accounting processes to drive financial accuracy.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Bookkeeper
Torrey Oaks Rv Resort
Bowling Green, FL
10.2010 - 03.2012
- Facilitated smooth year-end closing procedures by coordinating with external auditors and providing necessary documentation for accurate reporting purposes.
- Complied with local, state, and federal laws and requirements.
- Improved invoice processing efficiency by implementing an automated system for tracking expenses and payments.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Input financial data and produced reports using [Software].
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Monitored bank account balances closely, transferring funds between accounts as needed to optimize cash management strategy outcomes.
Owner's Assistant
Whitehall Marina And RV Park
Whitehall, NY
02.2005 - 04.2009
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Assisted manager in all aspects of business operations.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Reviewed and edited documents for accuracy, grammar and clarity.
Education
High School Diploma -
Bay City Central High School
Bay City, MI05.1974
Skills
- Clear Communication
- Meeting planning
- Inventory Systems
- Spreadsheet development
- Microsoft Excel
- Confidentiality and Data Protection
- Administrative Procedures
- Payroll and budgeting
- Employee Communications
- Account Reconciliation
- Microsoft Office
- Data Collection
- QuickBooks expert
- Patient Scheduling
- Excel spreadsheets
- Invoice Processing
- Confidential Document Control
- Filing
- Quickbooks
- Appointment Scheduling
- Accounting skills
- Scheduling
- Computer Skills
Timeline
Administrative Assistant
Citrus Life Realtors
08.2020 - 08.2023
Administrative Assistant
Remax Realty One
10.2014 - 06.2020
Bookkeeper
Torrey Oaks Rv Resort
10.2010 - 03.2012
Bookkeeper
Duda Water Sports
04.2009 - 09.2013
Owner's Assistant
Whitehall Marina And RV Park
02.2005 - 04.2009
High School Diploma -
Bay City Central High School