Denise Broghamer
Traverse City,MI
Summary
Proven customer service expert with a strong background in cash handling and customer relations, honed at Khols Department Store. Demonstrates exceptional professionalism and courtesy, ensuring customer satisfaction and repeat business. Skilled in POS system operations and team collaboration, consistently maintaining accurate cash drawer balances. Achieved a record of 98% accuracy in transaction handling, reflecting reliability and a commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Khols Department Store
11.2014 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - General
Ferris State University
Big Rapids, MIBachelor of Science - Nursing
Northwestern Michigan College
Traverse City, MI06-1991
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash register systems
- Product restocking
- Conflict resolution
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or St John Ambulance.
- First Aid Certification
- Michigan Driver's License
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Six Sigma Certification
- OSHA Certified
Timeline
Cashier
Khols Department Store
11.2014 - 11.2018
Bachelor of Arts - General
Ferris State University
Bachelor of Science - Nursing
Northwestern Michigan College
Similar Profiles
Douglas (Tony) MontufarDouglas (Tony) Montufar
Assistant Manager at Khols Department StoreAssistant Manager at Khols Department Store
Ralph Mario Dorsainvil JrRalph Mario Dorsainvil Jr
Retail Operations Associate at Khols Department StoreRetail Operations Associate at Khols Department Store
Jayme HugginsJayme Huggins
Stock Room Associate at Khols Department StoreStock Room Associate at Khols Department Store
Rosa EsparzaRosa Esparza
Sales Associate at Khols Department StoreSales Associate at Khols Department Store
TERESA LAWRENCETERESA LAWRENCE
Front End Associate at Sam's ClubFront End Associate at Sam's Club