DENISE CATLYN
Laurelton,NY
Summary
A resourceful Client Care Coordinator brings years of experience in mental health support and crisis response. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Homes for the Homeless (Saratoga Family Residence)
05.2022 - Current
- Conducted thorough biopsychosocial assessments, monitored social services and counseling support, trained in the DHS care system, provided mental health services, reviewed incident reports, and advocated for clients in domestic violence, Housing, and Immigration.
- Connected clients to relevant service plans by analyzing needs in comparison to available programs.
- Monthly groups—incident reports.
- Provided support to clients by responding to inquiries, addressing complaints, and resolving issues.
Rehab-Specialist
Life Spire
04.2023 - 10.2023
- Assisted clients in regaining independence through the development of adaptive strategies and skills training sessions.
PER DIEM UNIT COUNSELOR (Part-Time)
BORDEN AVENUE VETERANS' RESIDENCE Men Homeless Shelter
07.2020 - 10.2021
- Provided personal assistance, medical care, emotional support, and handled mental health issues, while acting as a client advocate in crises.
Attendance Coordinator/Success Mentor
ZONE 126 UNITE. COMMIT. IMPACT. LIC
08.2019 - 03.2021
- Completed tasks for operational efficiency, organized after-school events, provided administrative support, and mentored students.
Part-Time Retail
Kohl's Department Store
07.2018 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
International Students Advisor/ Administrator Assistant
University Of the Potomac
03.2015 - 09.2017
- Counseled individuals, prepared students for educational experiences, recruited students, and provided administrative support.
- Issued students Visa
- Events / Job fairs.
Educational Assistant
Department of Education
12.2005 - 12.2014
- Assisted children with assignments, supported teachers, adapted teaching methods, and supervised children in activities.
- Conducted one-on-one tutoring sessions with students who needed extra support.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
Education
Bachelor of Science in Community in Human Services and Education -
SUNY EMPIRE STATE College
NYMaster of Science in Counseling/Social Behavioral -
MERCY COLLEGE
NYSkills
- Customer Service
- Efficient and Detail-Oriented
- Individual counseling
- Team Management
- Decision Making
- Analytical Thinking
- Goal Setting
- Mentor
- Problem-Solving
- Social Services
- Mental Health Adviser
- DSM-5
Certification
- NYS Provisional School Counselor Certification/ Attendance Teacher Certification
- Trauma / Certified in Anger Management/ Mental Health First Aid Certificate
- Suicide Assessment and Prevention/Effective Communication
- Reducing Job-Related Stress for Shelter Workers/ Preventing Bullying and Violence
- Harassment Prevention
- Adult and Pediatric First Aid / CPR/AED
- Naloxone Training Certificate/ CASAC-T
Timeline
Rehab-Specialist
Life Spire
04.2023 - 10.2023
Client Care Coordinator
Homes for the Homeless (Saratoga Family Residence)
05.2022 - Current
PER DIEM UNIT COUNSELOR (Part-Time)
BORDEN AVENUE VETERANS' RESIDENCE Men Homeless Shelter
07.2020 - 10.2021
Attendance Coordinator/Success Mentor
ZONE 126 UNITE. COMMIT. IMPACT. LIC
08.2019 - 03.2021
Part-Time Retail
Kohl's Department Store
07.2018 - 08.2019
International Students Advisor/ Administrator Assistant
University Of the Potomac
03.2015 - 09.2017
Educational Assistant
Department of Education
12.2005 - 12.2014
- NYS Provisional School Counselor Certification/ Attendance Teacher Certification
- Trauma / Certified in Anger Management/ Mental Health First Aid Certificate
- Suicide Assessment and Prevention/Effective Communication
- Reducing Job-Related Stress for Shelter Workers/ Preventing Bullying and Violence
- Harassment Prevention
- Adult and Pediatric First Aid / CPR/AED
- Naloxone Training Certificate/ CASAC-T
Bachelor of Science in Community in Human Services and Education -
SUNY EMPIRE STATE College
Master of Science in Counseling/Social Behavioral -
MERCY COLLEGE
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