DENISE CHRISTIAN
Costal Horizon.
WILMINGTON,NC
1
Language
26
years of professional experience
Detail-oriented Patient Care Coordinator experienced in managing patient needs and facilitating effective communication. Streamlined patient registration and improved healthcare access through expertise in insurance verification and billing assistance. Committed to enhancing patient experience and ensuring HIPAA compliance while supporting efficient healthcare operations.
Work History
PATIENT ACCESS COORDINATOR
2 Years 10 Months- Handled patient intake by verifying insurance coverage through multiple insurance portals and ensuring accurate demographic information. Assisted patients in completing required assessments and provided support with billing questions. Delivered professional communication and guidance to help patients navigate services and connect with the appropriate staff.
- Coordinated patient registration processes to ensure seamless access to healthcare services.
- Managed insurance verification and eligibility checks to enhance patient experience.
- Streamlined appointment scheduling, reducing wait times and improving operational efficiency.
PATIENT FINANCIAL COORDINATOR
10 Years 9 Months- Oversaw billing, collections, and financial reporting for five locations, ensuring accuracy, timeliness, and compliance with organizational standards.
- Coordinated financial counseling sessions for patients, enhancing understanding of billing procedures.
- Assisted in resolving billing inquiries, improving patient satisfaction through effective communication.
CUSTOMER SERVICE REPRESENTATIVE
10 Years 2 Months- Resolved inquiries and addressed concerns, delivering exceptional customer experiences through thorough product knowledge. Streamlined issue resolution by coordinating cross-functional communication, enhancing customer satisfaction and loyalty. Interacted effectively with customers, demonstrating strong verbal and written communication skills.
- Resolved customer inquiries and issues via phone, email, and chat, ensuring timely solutions.
- Provided comprehensive product knowledge to enhance customer experience and drive sales.
- Trained new staff on operational procedures and customer service best practices.
Education
ASSOCIATE'S DEGREE - BUSINESS ADMINISTRATION
Skills
Insurance verification
Patient registration
HIPAA compliance
Financial counseling
Appointment scheduling
Time management
Customer service
Epic
LANGUAGES
English
Timeline
PATIENT ACCESS COORDINATOR
Costal Horizon.
03.2023 - 01.2026Read More
PATIENT FINANCIAL COORDINATOR
Bronx Lebanon Hospital.
04.2012 - 01.2023Read More
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless.
01.2000 - 03.2010Read More
Dominican College.
ASSOCIATE'S DEGREE from BUSINESS ADMINISTRATION
Read More