Denise Dellafiora
Washingtonville,New York
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gadot America Inc.
01.2022 - Current
- Processed orders and managed sample requests.
- Facilitated tracking of shipments to ensure timely delivery.
- Coordinated closely with logistics and warehouse personnel.
- Provided essential support to facilitate remote sales activities.
- Assumed duties in absence of customer service manager.
- Kept thorough logs of client communications for reference and analysis.
- Engaged in frequent training sessions to remain informed about new product features, policies, procedures, and industry trends.
- Established strong client relationships through consistent communication via phone and email.
Customer Service Representative
General Cigar Co
02.2004 - 09.2008
- Processed cigar order requests for various stakeholders through inbound calls.
- Handled all faxed and mailed orders promptly, ensuring none remained unaddressed.
- Conducted end-of-day closeout for all credit card orders.
- Established connections with clients through empathy and tailored interactions.
- Supported order fulfillment by monitoring shipment status.
- Ensured sustained satisfaction through proactive follow-up with customers post-issue resolution.
- Supported year-end stocktaking and attended industry events.
Customer Service Representative
NYCO International Inc
06.2003 - 01.2004
- Managed order placements for enamel goods from store owners and employees.
- Addressed order discrepancies promptly.
- Collaborated with warehouse team to streamline order processing for timely dispatch.
- Assisted in completing the annual warehouse inventory.
- Executed annual trade show setup, order processing, and booth breakdown.
Customer Service Representative
Jurlique International
02.1999 - 12.2002
- Managed incoming calls from sales representatives, spas, store owners, and store employees placing orders for all-natural skincare products.
- Resolved issues related to damaged, lost, or incorrect items.
- Ensure daily entry and shipment of orders received by fax, mail, and email.
- Collaborated with sales representatives to guarantee optimal stock of items, samples, and signage.
- Accelerated processing of special orders as required.
- Guaranteed every placed order was shipped by working directly with the warehouse.
- Assisted in annual inventory count.
Customer Service Representative
Bell Atlantic Mobile/ Verizon wireless Orange burg
08.1997 - 11.1998
- Maintained efficiency while handling more than 90 daily calls in a dynamic call center.
- Delivered outstanding customer support by quickly responding to queries.
- Assisted customers in activating new cell phones.
- Clarified prorated billing and billing charges.
- Addressed and solved intricate customer grievances through detailed investigation and resolution strategies.
- Analyzed customer needs and upsold suitable products.
Education
Bachelor of Science - Business Management
Palm Beach Atlantic University
West Palm Beach, FL06.1995
Associate's degree - Business Management
Orange County Community College (SUNY Orange)
Middletown, NY06.1993
Skills
- Customer Support
- Account management
- Shipping & receiving
- Order entry
- Upselling
- Call Center
- Order Picker
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Product knowledge
- Microsoft Office Suite
- Administrative support
Certification
Driver's License
Additional Information
- Skills
- Customer and Personal Service
- English Language
- Speaking
- Clerical
Timeline
Customer Service Representative
Gadot America Inc.
01.2022 - Current
Customer Service Representative
General Cigar Co
02.2004 - 09.2008
Customer Service Representative
NYCO International Inc
06.2003 - 01.2004
Customer Service Representative
Jurlique International
02.1999 - 12.2002
Customer Service Representative
Bell Atlantic Mobile/ Verizon wireless Orange burg
08.1997 - 11.1998
Bachelor of Science - Business Management
Palm Beach Atlantic University
Associate's degree - Business Management
Orange County Community College (SUNY Orange)
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