Denise Entrekin
Las Vegas,NV
Summary
Proven track record of enhancing customer satisfaction and team efficiency. Skilled in problem-solving and adaptability and excel in high-pressure environments. My expertise in communication has significantly improved operational standards, showcasing a commitment to excellence and professional growth.
Overview
26
26
years of professional experience
Work History
Flight Attendant
Spirit Airlines
12.2021 - Current
- Maintain safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handle medical emergencies calmly and competently following established protocols while liaising with cockpit crew as needed.
- Contribute to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Surveillance Supervisor
Winstar World Casino And Resort
05.2021 - 12.2021
- Managed a team of 20 surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Coordinated response efforts during emergency situations, liaising with external security teams or first responders as needed to maintain safety and order throughout casino property.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
Dispatch Coordinator
DOT Foods
08.2020 - 06.2021
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Leveraged AS/400 and other tools to track data and make recommendations.
Surveillance Officer
Winstar World Casino And Resort
10.2019 - 08.2020
- Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
- Demonstrated exceptional attention to detail when documenting events observed during shifts, resulting in accurate records for reference by management or law enforcement if needed.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
Associate Engineer
Verizon
06.1998 - 03.2019
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Collaborated with cross-functional teams on projects involving network design and implementation for better connectivity outcomes.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Improved network performance by diagnosing and resolving complex telecommunications issues.
Education
High School Diploma -
Victory Christian School
Tulsa, OK05.1992
Some College (No Degree) - Cosmetology
VoTech
Tulsa, OKSkills
- Customer Relations
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Adaptability and Flexibility
- Professional Demeanor
Timeline
Flight Attendant
Spirit Airlines
12.2021 - Current
Surveillance Supervisor
Winstar World Casino And Resort
05.2021 - 12.2021
Dispatch Coordinator
DOT Foods
08.2020 - 06.2021
Surveillance Officer
Winstar World Casino And Resort
10.2019 - 08.2020
Associate Engineer
Verizon
06.1998 - 03.2019
High School Diploma -
Victory Christian School
Some College (No Degree) - Cosmetology
VoTech