Denise Garibay
Fort Worth,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Key-whitman Eye Center
Arlington, TX
06.2021 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Enhanced data accuracy by conducting thorough audits of payment transactions and identifying discrepancies.
- Handling all referrals in a timely manner and scheduling patients promptly.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Optometric Technician
Advanced Vision Care
Arlington, TX
06.2020 - 06.2021
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Performed workup's such as VA's, Auto Refractions, IOP and visual field testings as needed.
- Set up Phoropters uniquely to each patient.
- Inventory Manager.
- Contributed to practice growth by educating patients with the latest lens technologies and available frame styles.
Supervisor and Technician
2020 ICare And IWear
10.2019 - 05.2020
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Performed workups such as VA's, Auto Refractors, and IOP's.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Lead Receptionist
Pioneer Family Doctor
05.2017 - 09.2019
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Nursing
Tarrant County College
Fort Worth, TXSkills
- Fluent in Spanish (Translator)
- Medical terminology knowledge
- Customer Service
- Data entry proficiency
- Multitasking and Organization
- Team Leadership
- Administrative and Office Support
- Payment Processing
Accomplishments
National Champion, Health Science Competition, SkillsUSA (2015)
Timeline
Patient Service Representative
Key-whitman Eye Center
06.2021 - Current
Optometric Technician
Advanced Vision Care
06.2020 - 06.2021
Supervisor and Technician
2020 ICare And IWear
10.2019 - 05.2020
Lead Receptionist
Pioneer Family Doctor
05.2017 - 09.2019
Nursing
Tarrant County College