DENISE HANSFORD
Torrance,California
Summary
Dedicated and dependable customer service professional with 15+ years of experience in hospitality, food service, delivery operations, and client support. Proven ability to build strong customer relationships, resolve concerns efficiently, and provide exceptional service in fast-paced environments. Skilled in cash handling, sales support, guest relations, tax preparation, and team collaboration. Recognized for professionalism, reliability, and commitment to customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/Bartender
Benihana Japanese Restaurant
01.2022 - Current
- Deliver exceptional dining experiences by providing attentive guest service.
- Prepare and serve cocktails, beer, wine, and specialty beverages.
- Build customer loyalty through personalized service and relationship building.
- Resolve customer concerns quickly and professionally.
- Process cash and credit transactions accurately.
Customer Service / Delivery Associate
Amazon Logistics
01.2015 - Current
- Ensure timely and accurate delivery of customer orders.
- Coordinate efficient loading and route organization.
- Maintain a strong record of reliability and customer satisfaction.
- Follow company safety and operational standards.
Tax Preparer
Liberty Tax Service
01.2018 - 01.2021
- Prepared federal and state tax returns for individual clients.
- Reviewed financial documentation and ensured compliance with tax regulations.
- Maintained strong client relationships through professional service.
- Managed opening and closing office responsibilities.
Server
Nelson's Restaurant
01.2017 - 01.2017
- Provided excellent customer service in a fast-paced restaurant environment.
- Assisted guests with menu selections and resolved service concerns.
- Maintained accurate cash handling procedures.
Server
Red Lobster Seafood Restaurant
01.2012 - 01.2017
- Delivered exceptional guest service and increased customer satisfaction.
- Built positive relationships with guests to encourage repeat business.
- Handled customer concerns and payment transactions professionally.
Education
High School Diploma - undefined
Northview High School
undefined
Mt. San Antonio College (Mt. SAC)
Skills
- Customer Service Excellence
- Guest Relations & Retention
- Conflict Resolution
- Cash & Credit Card Handling
- Bartending & Beverage Service
- Sales Support
- Delivery Operations
- Tax Preparation
- Team Collaboration
- Problem Solving
- Microsoft Word & Excel
- Opening & Closing Procedures
Certification
- ABC Certified Responsible Beverage Service (RBS)
- TIPS Certified
- California Food Handler Card
- Certified Tax Preparer
- Customer Relations Certificate
- Cosmetology License
Timeline
Server/Bartender
Benihana Japanese Restaurant
01.2022 - Current
Tax Preparer
Liberty Tax Service
01.2018 - 01.2021
Server
Nelson's Restaurant
01.2017 - 01.2017
Customer Service / Delivery Associate
Amazon Logistics
01.2015 - Current
Server
Red Lobster Seafood Restaurant
01.2012 - 01.2017
High School Diploma - undefined
Northview High School
undefined
Mt. San Antonio College (Mt. SAC)