DENISE HOSTETTER
EAST PALESTINE,OH
Summary
Organized professional with expertise in customer service, data entry, and multi-tasking, ready to bring a positive attitude and strong communication skills to a new role. Proven ability to manage time effectively and maintain excellent client relations. Seeking to leverage skills in a supportive capacity to contribute to team success.
Overview
1
1
Language
13
13
years of professional experience
Work History
Office Assistant
Sheely's Furniture & Appliance
North Lima, OH
08.2018 - Current
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Answered multi-line telephone system to direct calls and take messages.
- Resolved client issues and answered questions about services to enhance customer satisfaction.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel.
- Prepared invoices and tracked accounts receivable to support accurate financial reporting.
- Processed incoming payments through checks or credit card transactions accurately according to company policies and procedures.
- Diffused customer complaints and concerns to maintain excellent customer relations.
Owner
DeeZ Home Daycare
East Palestine, OH
04.2013 - 05.2017
- Managed daily operations for child care, prioritizing safety and fostering developmental engagement.
- Created daily lesson plans aligned with state guidelines to enhance learning experiences.
- Established regular communication with families and staff to enhance support for child development.
Education
High School Diploma -
East Palestine High School
Ohio05-1999
CDA in Child Development
CCTC
Lisbon, OHSkills
- Data entry
- Customer service
- Appointment scheduling
- Organization skills
- Time management
- Verbal communication
- Multi-tasking
- Team collaboration
- Professional conduct
- Positive mindset
LANGUAGES
English
Timeline
Office Assistant
Sheely's Furniture & Appliance
08.2018 - Current
Owner
DeeZ Home Daycare
04.2013 - 05.2017
CDA in Child Development
CCTC
High School Diploma -
East Palestine High School