DENISE JOHN
MIRAMAR,US
Summary
Dynamic and resourceful property management professional with a proven track record of effective collaboration with tenants, owners, and service providers to exceed property management objectives. Expertise in coordinating repairs, engaging prospective tenants, and addressing business concerns ensures seamless operational flow. Strong leadership qualities and adept problem-solving skills facilitate effective team management and conflict resolution. Achievements include significantly enhancing tenant satisfaction and retention rates through proactive communication strategies and prompt issue resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Campbell Property Management
HOLLYWOOD
11.2023 - Current
- Managed database systems containing customer contact information.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
Administrative Assistant & Customer Service
Air Esscentials
Doral, FL
10.2021 - 09.2023
- Uploading and maintaining customer service contracts
- Maintaining files and daily reports
- Analyzing Prices
- Scheduling service installations
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Creating purchase orders
- Collecting payment and generating invoices
- Handling customer complaints
- Order entry
- Communication via email, phone and chat
- Tracking customer orders
- Working with Administration on project deadlines
PBX Operator
JW Marriott Turnberry
Aventura, FL
03.2018 - 08.2021
- Greeted customers and answered inquiries regarding services provided.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Responded promptly to emergency calls for assistance.
- Transferred calls to the correct departments or individuals in accordance with established procedures.
- Assisted external callers with department directory information as needed.
- Performed administrative duties such as filing, photocopying, faxing documents.
PBX Operator
Nobu Eden Roc
Miami Beach, FL
09.2015 - 03.2018
- Provided customer service support by answering questions, resolving issues, and providing information.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Responded promptly to emergency calls for assistance.
- Assisted external callers with department directory information as needed.
- Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Created reports detailing all incoming calls received during the day.
Education
Associate of Science - Emergency Management
Barry University
Miami, FL01-2023
High School Diploma - undefined
North Miami Beach Senior High School
01-2008
CAM License - Management
Florida Pro License
03-2025
Skills
- Certified public notary
- Effective communication
- Risk evaluation
- Office administration
- Work order management
- Accounts receivable management
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Certification
CAM- Community Association Manager
LANGUAGES
English
Creole
Timeline
Administrative Assistant
Campbell Property Management
11.2023 - Current
Administrative Assistant & Customer Service
Air Esscentials
10.2021 - 09.2023
PBX Operator
JW Marriott Turnberry
03.2018 - 08.2021
PBX Operator
Nobu Eden Roc
09.2015 - 03.2018
High School Diploma - undefined
North Miami Beach Senior High School
Associate of Science - Emergency Management
Barry University
CAM License - Management
Florida Pro License