Jeremysha Bovian
Miramar,FL
Summary
Dynamic administrative professional with a proven track record at Coverall Health Group, excelling in office management and customer service. Skilled in data organization and report analysis, I enhance workflow efficiency and foster client relationships. My proactive approach and attention to detail drive successful marketing initiatives and support team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Coverall Health Group
03.2024 - Current
- Coordinated daily office operations, guest communications, and scheduling to ensure smooth workflow.
- Supported marketing initiatives by assisting with campaigns, social media content, and promotional materials.
- Prepared reports, presentations, and client documentation for management and team use.
- Maintained organized records of bookings, client interactions, and financial transactions.
- Handled vendor communications, contracts, and office supply management efficiently.
- Delivered excellent customer service, promptly addressing inquiries and strengthening client relationships.
City Carrier Assistant
United States Postal Service
Miami
11.2023 - 03.2024
- Sorting and delivering mail and packages to residential or business addresses along designated routes.
- Maintaining accurate records of mail delivery activities, including collecting and recording delivery information, updating route information as needed, and reporting any issues or concerns to supervisors.
- Interacting with customers along the delivery route, providing assistance, answering questions, and ensuring a positive customer experience.
- Collecting signatures for registered or certified mail, accepting packages for delivery, and providing information about postal services.
Retail Sales Associate
Nike INC
Miami Beach, Florida
07.2022 - 07.2023
- Assisted customers with product selection and inquiries, boosting satisfaction and retention.
- Educated customers on product features and benefits to enhance understanding and sales.
- Handled customer complaints, delivering effective solutions promptly to maintain loyalty.
- Collaborated with team members for efficient inventory restocking and display organization.
- Monitored sales floor to identify assistance needs and merchandise replenishment requirements.
- Maintained clean, organized store displays, ensuring a visually appealing shopping experience.
- Followed company policies to promote goals and uphold safety standards consistently.
- Changed signage to highlight special items, optimizing promotional visibility.
Front Desk Agent
The Catalina Hotel
Miami Beach
11.2021 - 06.2022
- Providing excellent customer service by addressing guest inquiries, resolving complaints or issues, and ensuring guest satisfaction throughout their stay.
- Managing reservations, including taking bookings over the phone, through email, or in person. Assigning rooms to guests based on their preferences and availability.
- Welcoming guests, completing the registration process, assigning rooms, and providing information about hotel services, facilities, and policies. Checking guests out at the end of their stay and processing payments.
Public Service Aide
Miami Dade County
Miami
12.2020 - 10.2021
- Providing information and assistance to members of the public, including answering questions, directing individuals to the appropriate resources or services, and providing basic support for public inquiries.
- Performing a variety of clerical and administrative tasks such as data entry, filing, photocopying, and organizing documents.
- Assisting with the implementation of public service programs or projects, which may involve coordinating logistics, preparing materials, and providing on-site support during events or activities.
Customer Service Representative
Global Response
Margate
07.2020 - 12.2020
- Responding to incoming calls from customers or clients, addressing their inquiries, resolving issues, and providing information about products or services.
- Initiating outgoing calls to customers for various purposes such as follow-ups, surveys, sales, or to provide updates or information.
- Accurately documenting all interactions with customers in a database or CRM system, including details of the inquiry, issues raised, and actions taken for future reference and analysis.
Education
Marketing -
Miami Dade College
Miami08.2023
Skills
- Office management
- Customer service
- Data entry
- Marketing support
- Time management
- Report analysis
- Certified Microsoft office specialist
- Data organization
- Problem solving
- Attention to detail
- POS system operation
- Email marketing
- Sales goal achievement
Certification
- Human Resource Management
- CPR and First Aid.
- Hotel Employee Training (HET)
- Microsoft Excel
- Digital Marketing
References
Armani Velia, Universal Benefits Group, Armanivelia@yahoo.com, (954) 483-7981
Languages
- English, Native
- Spanish, Basic
Languages
Spanish
Limited
English
Native/ Bilingual
Affiliations
- Nike Run Club
References
References available upon request.
Timeline
Administrative Assistant
Coverall Health Group
03.2024 - Current
City Carrier Assistant
United States Postal Service
11.2023 - 03.2024
Retail Sales Associate
Nike INC
07.2022 - 07.2023
Front Desk Agent
The Catalina Hotel
11.2021 - 06.2022
Public Service Aide
Miami Dade County
12.2020 - 10.2021
Customer Service Representative
Global Response
07.2020 - 12.2020
Marketing -
Miami Dade College