DENISE KELLY
Summary
Detail-oriented Administrative Professional with 15+ years of experience supporting government operations, executive staff, and high-volume departments. Proven ability to manage complex scheduling, confidential records, compliance documentation, and cross-functional coordination. Recognized for exceptional organization, multitasking, and process efficiency in fast-paced environments. Adept at streamlining administrative operations and supporting leadership with accuracy and discretion. Planning relocation to Austin, Texas and available to transition within 4 weeks of an employment offer.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
STATE HIGHWAY ADMINISTRATION
Cockeysville, MD
08.2015 - Current
- Provide high-level administrative support to management within a large government operations division
- Manage complex scheduling, calendars, and meeting coordination for leadership and field teams
- Prepare agendas, record detailed meeting minutes, and maintain official records for compliance
- Oversee confidential file management, ensuring accuracy, security, and regulatory compliance
- Process employee timecards and maintain workforce documentation for district operations
- Coordinate permits, reports, and documentation (including hauling permits, signage reports, and compliance records)
- Track and process internal reports (CCMS) and support operational workflows
- Order and manage departmental supplies, improving efficiency and cost control
- Develop and organize seasonal operational materials (including snow response documentation)
Telecommunicator II
MARYLAND TRANSPORTATION AUTHORITY POLICE
Baltimore, MD
10.2006 - 08.2015
- Managed high-volume emergency and non-emergency communications in a fast-paced, high-pressure environment
- Prioritized and dispatched personnel based on urgency, demonstrating advanced decision-making and multitasking
- Maintained accurate, real-time documentation and reporting for all incidents
- Conducted database searches (NCIC, CJIS) and handled sensitive/confidential information
- Trained new staff and contributed to onboarding processes
- Recognized as Dispatcher of the Year for outstanding performance during critical incidents
- Initiated and organized departmental recognition and engagement programs
Emergency Room Registrar
FRANKLIN SQUARE HOSPITAL CENTER
Rosedale, MD
03.2002 - 10.2006
- Registered patients and managed intake in a high-volume emergency department
- Entered and maintained accurate patient records within electronic medical systems
- Verified insurance and coordinated billing processes
- Provided administrative and clerical support to medical staff
- Handled multi-line phone systems and patient inquiries in a fast-paced environment
- Maintained confidentiality of sensitive medical and personal information
Education
High School Diploma -
Ellison High School
Criminal Justice
Strayer University
Skills
- Executive & Administrative Support
- Calendar & Meeting Management
- Records & Document Control (Confidential)
- Operations Coordination
- Government & Compliance Processes
- Data Entry & Reporting Systems
- Customer & Stakeholder Communication
- Microsoft Office (Word, Outlook, Excel)
- Multi-line Phone Systems
- Process Improvement & Organization
Certification
- Typing Speed: 65 WPM
- APCO Certified (Public Safety Communications)
- Small Procurement Certification
- Strong background in government operations and administrative compliance
Timeline
Administrative Assistant III
STATE HIGHWAY ADMINISTRATION
08.2015 - Current
Telecommunicator II
MARYLAND TRANSPORTATION AUTHORITY POLICE
10.2006 - 08.2015
Emergency Room Registrar
FRANKLIN SQUARE HOSPITAL CENTER
03.2002 - 10.2006
Criminal Justice
Strayer University
High School Diploma -
Ellison High School