Denise Landry Caulking

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Resolved various issues and discrepancies for customers.

Responsible for monitoring and reporting of the Specialized Behavioral Health Services benefits to the Coordinated System of Care (CSoC waiver) population expenditures incurred by the Healthy Louisiana health plans and Magellan of Louisiana health plans.
Duties included:
1. Review and track financial deliverables.
2. Develop/maintain financial reports.
3. Execute SAS and SQL queries using MS SQL Server, extract data, analyze and report findings using pivot tables and pivot charts.
4. Analyze and maintain monthly, quarterly and annual reports.

Provide social service components and supportive services to Permanent Supportive Housing tenants in order to assist with housing stabilization. Provide and coordinate supportive services and case management to tenants with a variety of disabilities as outlined in the Permanent Supportive Housing Treatment Plan. Assist with completion of Move-In and at least annually thereafter, complete housing assessment including: housing and tenancy barriers, housing related knowledge, skills and resources. Develops, implements, and coordinates overall housing stabilization goals in the tenant's individual treatment plan. Helps tenants attain and maintain a safe, appropriate home environment with adequate financial support. Assist tenant with developing daily living skills to manage and maintain housing. Link tenants to the appropriate services or other service providers. Conduct ongoing assessment, problem solving, skills training and supervision and environmental adaptations to assist tenants with activities for daily living.

Manages activities related to specialized services for individuals in need of behavioral health services (i.e. serous mental illness, addictive disorders, and co-occurring disorders). Is responsible for assisting individuals to obtain specialized supportive services, i.e. Patient Assistance Program (PAP) for prescribed pharmaceuticals, Medicaid and waivers through the Louisiana Behavioral health Partnership, etc. through assessments to determine eligibility for services and completion of applications for services.

Develops and maintains a tracking system to follow up on individuals who receive specialized services to aid in maintaining these services. Manages and utilizes the web-based program, MedData for tracking medications as prescribed.

Provides supportive services and short term case management as indicated in the treatment plan. Assist in obtaining prior authorization for services as required for Medicaid, insurance, etc.

Coordinates services with other agencies/providers, to avoid duplication of services and sharing necessary information with other service providers with informed consent.
May assist mental health clinical staff in locating and/or securing hospital bed(s) for individuals who have been deemed in need of hospitalization by the psychiatrist (PEC-Physicians Emergency Commitment).

Responds to emergency situations to assist individuals in de-escalation and to provide support/reassurance as needed. This may include working after normal work hours, weekends or on holidays.

Case manager for Early Childhood Supports and Services. As case manager, provides case management services to assigned cases such as the following: schedules appointments, conducts home visits, coordinates and collaborates with other support services, provides information and referral services to the families outlined in the Family Service Plan, advocates for families for additional resources, makes phone calls to clients and agencies to follow up, provides feedback to clinicians and assists clinicians with additional case management needs as case progresses, and serves as a liaison between the families and other community agencies. Also, as case manager, documents all case management services such as writing progress notes, entering service tickets into the data base, and preparing the paperwork necessary to apply for emergency intervention funds for clients. Attends clinical staffing weekly and provides feedback to the clinical team on assigned cases. Conducts research for additional community resources available for the clients.

Additional duties included serving as the Safety Coordinator for the St. Tammany Parish location of ECSS. Responsibilities included are conducting safety meetings, conducting incident/accident investigations, maintaining the First Aid Kit and maintaining the Occupational Injury Log.

Case manager of the ACT Program. As case manager, developed a needs driven Treatment Plan with the child, his/her guardian/parent and mental health team. Assisted the child and family with achieving the goals of the treatment plan through skills building activities. Provided intensive case management which included continued program evaluation and collaborative teamwork with clinical psychiatrist, social workers, child(ren) and their families. Assisted the family with community resources and provided transportation services when necessary. Provided concrete services provision of 24 hour/7 days per week crisis intervention, which included in person and/or telephone services. Provided medication monitoring which included counting medication to ensure compliance of dosage and asses for side effects. Conducted ACT monthly team meetings which were held with the child(ren), family, clinical psychiatrist and social workers. Conducted and completed a Family Social Assessment.

Additional duties included maintaining the assigned state vehicle; whereby, conducting a pre and post trip inspections, filling with gas and oil change and inspections when required.

Foster care specialist. Assessed, developed and executed a plan to achieve permanence for child(ren) in foster care including returning home, adoptions, transfer of custody, independent living or other alternative plans. Provided child welfare services to a caseload of children removed from their homes by court order, voluntary surrender, or voluntary placement agreement and placed in foster home or a more restrictive setting. Located and selected the most appropriate placement for the child(ren). Overseen adequacy of placement to ensure the child(ren) well being. Provided services to families and conducted monthly home visits. Conducted ongoing risk assessment, determined treatment needs, provides or arranged for services for child(ren) and parents. Compiled correspondence to compose social summaries, home studies and court reports. Testified in court proceedings to determine permanent placement of foster child(ren).

Effective 2/05, Safety Coordinator for Tangipahoa Parish OCS Office.

Identified and secured back haul or front haul loads to offset the cost of empty miles. Daily reviewed and coordinated the entire dispatch schedules for Harvey, LA -Houston, TX- Cushing, OK locations.

Served as the transportation liaison between the Sales Department, Used Drum Coordinator, Brokers and dispatchers.

Conducted OSHA/DOT mandatory monthly Safety Training meetings in Harvey, LA and Houston, TX locations.

Conducted ongoing cost savings analysis of the Transportation Department.

Supervised case load of adult felony offenders placed on Probation and/or Parole; whereby, maintaining contact with the offenders, victims, other law enforcement agencies, lawyers, judges and the community. Conducted investigations as follows: Pre-Sentence, Pre-Parole, Post-Sentence, Pre-Exit, Out-of-State Transfers and District Transfers. Prepared and conducted Revocation Hearings for probationers and Preliminary Hearings for parolees. Prepared and executed warrants for probationers and parolees in violation of conditions set forth by the Court/Parole Board. Transported offenders to jail. Monitored court proceedings, intake probationers and establish restitution. Release parolees from local jails. Training Coordinator.