Denise Mack
Baltimore,MD
Overview
2026
2026
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
- Delivered exceptional customer service to enhance passenger experiences during flights.
- Assisted in safety demonstrations and ensured compliance with airline regulations.
- Managed cabin environment, maintaining cleanliness and comfort for passengers.
- Responded promptly to passenger inquiries, demonstrating strong communication skills.
- Collaborated with crew members to ensure smooth flight operations and team cohesion.
- Conducted pre-flight checks on emergency equipment to ensure readiness and safety compliance.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Provided feedback to improve service standards, contributing to overall operational efficiency.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Customer Service Representative
Southwest Airlines
2022 - Current
- Assisted customers with inquiries regarding flight schedules and reservations.
- Handled ticketing processes using Sabre reservation system efficiently.
- Resolved customer complaints, ensuring satisfaction and loyalty through effective communication.
- Provided information on baggage policies and fees to enhance customer understanding.
- Collaborated with team members to streamline check-in procedures for improved efficiency.
Education
High School Diploma - General Studies
LaGuardia High
Manhattan, NY05.1983
Skills
- Customer service
- Conflict resolution
- Communication skills
- Ticketing processes
- Safety compliance
- Team collaboration
Timeline
Flight Attendant
Delta Air Lines, Inc
Customer Service Representative
Southwest Airlines
2022 - Current
High School Diploma - General Studies
LaGuardia High