- Avid Reader
- Gardening
- Geocaching
- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
- Kayaking
Denise Mattingly
DeFuniak Springs,FL
Summary
Dedicated professional with extensive experience in title processing and customer support. Recognized for strong communication skills and the ability to resolve complex title issues efficiently, ensuring a seamless customer experience.
Overview
19
19
years of professional experience
Work History
Title Clerk
Gary Smith Ford
08.2021 - Current
- Processed vehicle titles and registrations with accuracy and attention to detail.
- Maintained compliance with state regulations and dealership policies for title documentation.
- Collaborated with sales team to ensure timely processing of customer title paperwork.
- Assisted in training new staff on title processing procedures and software systems.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
Title Department Leader
Step One Automotive Group
09.2015 - 07.2021
- Processed vehicle registrations and title transfers efficiently to ensure compliance with state regulations.
- Maintained accurate records in DMV software, reducing discrepancies in title documentation.
- Assisted customers with inquiries regarding vehicle registration procedures and requirements.
- Trained new staff on operational procedures and best practices for tag and title processing.
- Analyzed workflow processes, identifying opportunities for efficiency improvements within the office environment.
- Led initiatives to streamline communication between departments, ensuring timely updates on title status changes.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
DMV Clerk
Okaloosa County Tax Collector
10.2010 - 08.2015
- Processed vehicle registration and title transactions efficiently for customers.
- Assisted in maintaining accurate records within DMV databases and filing systems.
- Facilitated customer inquiries regarding vehicle regulations and licensing requirements.
- Collaborated with team members to improve service delivery and reduce wait times.
- Trained new staff on procedures, policies, and use of DMV software systems.
- Monitored compliance with state regulations during transaction processing for accuracy.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Conducted road tests
Marketing Director
Sam's Club
06.2007 - 10.2011
- Developed and executed strategic marketing campaigns to enhance brand visibility and customer engagement.
- Analyzed market trends and consumer insights to inform product positioning and promotional strategies.
- Collaborated with cross-functional teams to align marketing initiatives with business objective.
- Collaborated with cross-functional teams to align marketing initiatives with business objectives.
- Built strong relationships with industry professionals and influencers.
- Managed all community involvement, including donations.
Education
Bachelor of Science - Science Education
Pensacola Junior College
Pensacola Beach, FLAssociate of Applied Science - Nursing
East Central Community College
Union, MOLICENCED PRATICAL NURSE - Practical Nursing
FOUR RIVERS CAREER CENTER
Washington, MOSkills
- Title processing
- File management
- Accuracy and precision
- Notary public
- Deadline management
- Title research
- Legal compliance
Interests
Timeline
Title Clerk
Gary Smith Ford
08.2021 - Current
Title Department Leader
Step One Automotive Group
09.2015 - 07.2021
DMV Clerk
Okaloosa County Tax Collector
10.2010 - 08.2015
Marketing Director
Sam's Club
06.2007 - 10.2011
Bachelor of Science - Science Education
Pensacola Junior College
Associate of Applied Science - Nursing
East Central Community College
LICENCED PRATICAL NURSE - Practical Nursing
FOUR RIVERS CAREER CENTER