Denise McCaskill
Belmont,NC
Summary
Dynamic professional with extensive experience at American Airlines and the United States Air Force, excelling in customer service and leadership. Proven track record in enhancing operational efficiency and developing personnel readiness policies. Adept at fostering teamwork and aligning strategies with organizational goals, driving impactful results in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Flight Attendant
American Airlines
04.2014 - 04.2025
- Ensured passenger safety by conducting pre-flight briefings and safety demonstrations.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues efficiently.
- Collaborated with crew members to maintain cabin cleanliness and organization throughout flights.
- Trained new flight attendants on service protocols and emergency procedures, fostering team development.
Human Resource Manager, Air Force Senior Leaders
United States Air Force
01.2011 - 04.2014
- Directed brigadier general office promotion boards for US Air Force, maintaining strict adherence to legal and regulatory standards set by DoD directives.
- Managed the High Potential Officer Program allocating advanced education courses and strategic career placements for future Air Force general officers.
- Coordinated with senior leadership to align resource strategies with organizational objectives.
Readiness and Deployment Manager Program Manager
United States Air Force
01.2010 - 01.2012
- Developed major aspects of military and civilian personnel readiness policy, procedures and plans to manage personnel deployment, employment and utilization consistent with force structure and program requirements.
- Led focused work groups to inform and develop emerging policy, procedures and processes; subsequently advised senior leadership on these policies and their impact on training.
- Analyzed deployment strategies deploying Air Force civilians to enhance overall effectiveness and responsiveness in support of military personnel.
Education
Master of Arts - Human Relations
University of Oklahoma
Norman, OK06-1997
Bachelor of Science - Business Management
University of Maryland Global Campus
Hyattsville, MD08-1993
Skills
- Customer Service
- Leadership and Teamwork
- Organizational Skills
Timeline
Flight Attendant
American Airlines
04.2014 - 04.2025
Human Resource Manager, Air Force Senior Leaders
United States Air Force
01.2011 - 04.2014
Readiness and Deployment Manager Program Manager
United States Air Force
01.2010 - 01.2012
Master of Arts - Human Relations
University of Oklahoma
Bachelor of Science - Business Management
University of Maryland Global Campus