Summary
Overview
Work History
Education
Timeline
Generic

Denise Millane

South Windsor,CT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Unifi Aviation
03.2026 - Current
  • Effectively resolved customer inquiries and issues, improving overall satisfaction ratings.
  • Maintained detailed records of customer interactions for future reference and quality control.
  • Managed high-pressure situations while resolving conflicts professionally and efficiently.
  • Collaborated with colleagues to streamline service delivery and enhance operational efficiency.
  • Ensured strict adherence to safety protocols in customer service operations.
  • Swiftly handled escalated calls, finding effective resolutions beneficial to both customers and company.
  • Adapted rapidly to procedural changes in a dynamic work environment.
  • Supported flight check-in processes and baggage handling to facilitate seamless travel experiences.

Kindergarten Assistant

Town of Ellington - Board of Education
02.2017 - 03.2020
  • Supported classroom activities by assisting in lesson preparation and implementation.
  • Fostered positive relationships with students, promoting social and emotional development.
  • Collaborated with lead teacher to create engaging learning environments for diverse learners.
  • Monitored student progress, providing feedback to enhance individual learning experiences.

File Administrator

University of CT - Storrs - Admissions
09.2009 - 04.2012
  • Collaborated with cross-functional teams to support documentation needs and requirements.
  • Conducted regular audits of file systems, ensuring compliance with organizational standards.
  • Implemented a labeling system that improved document identification and categorization efficiency.
  • Supported timely decision-making with prompt retrieval of requested documents for managerial review.
  • Maintained strict confidentiality of sensitive information by adhering to company protocols and data privacy laws.
  • Compiled, sorted and filed high volume of documents.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Added and updated records with current materials.

Education

Manchester Community College
05-2028

Timeline

Customer Service Representative

Unifi Aviation
03.2026 - Current

Kindergarten Assistant

Town of Ellington - Board of Education
02.2017 - 03.2020

File Administrator

University of CT - Storrs - Admissions
09.2009 - 04.2012

Manchester Community College
Denise Millane